What troubled little Nell most of all was a strange visitor her grandfather used to have. This was a hideous man named Quilp, with the body of a dwarf and the head of a giant. His black eyes were sharp and cunning, his face was always covered with a stubby beard and he had a cruel smile that made him look like a panting dog. He had grizzled, tangled hair, crooked finger nails, and wore a dirty handkerchief tied around his neck, instead of a collar. He used to bring money to her grandfather, and little Nell more than once saw him look at her and at the contents of the shop in a gloating way that made her shiver. Indeed, everybody who ever met Quilp was afraid of him, and most afraid of all was his wife. He had a habit of drinking scalding tea and of eating boiled eggs, shell and all, that quite terrified her. Besides, he treated the poor woman cruelly. Sometimes, for instance, when she displeased him, he made her sit bolt upright in a chair all night, without moving or going to bed, while he sat smoking and making faces at her. Little Nell often had to carry messages from her grandfather to the dwarf, and came to know that he had somehow fallen into Quilp's power. The fact was that the old man had been borrowing money from the dwarf for a long time, and had spent it on the great plan, which he had thought sure to succeed, and he now owed the other much more than all the shop and everything in it was worth. Quilp had loaned the money because he thought when the wonderful plan succeeded he would make the grandfather give him back very much more than he had loaned him. But when the old man continually wanted to borrow more money and yet paid none back, the dwarf grew suspicious and tried hard to find out what the great plan was. To do this he used to question little Nell and try to persuade her to tell how her grandfather passed the time. She would never tell him anything, but one day, when she had brought a message to his house, the dwarf hid in a closet and listened while the child told his wife how her grandfather, every night after Quilp had brought him money, went out and did not come home till daybreak, and always sadly then. You see, little Nell was in such trouble that she had to tell somebody about it and ask advice, and the dwarf's wife had always been very kind to her. When Quilp heard the story he guessed the secret--that her grandfather, hoping to win more for little Nell, had gambled away all the money. He was full of rage and sent word that he would loan no more. The old man was in great grief at this. His mind had not been strong for a long time, or this foolish and wrong plan would never have misled him, and now, at the thought that he would have no more chance to win the fortune for his grandchild, he fell ill. The child did her best to comfort him, but he told her that if Quilp deserted them they would be no better than beggars.