than any other article used at table and if customers once lose
confidence in either the ability or honesty of the dealer they will be
repelled rather than attracted, it being next to impossible to get them
back again. So that it does not pay a dealer to make any mistake in the
selection of his teas, such mistake proving fatal to drawing or holding
trade. Poor teas will drive more customers away in a week than can be
made in a year; it is therefore much better and more profitable in the
long run to sell only good teas at a smaller margin of profit than to
sell poor teas at a larger one. Many dealers make use of the argument,
“I bought this tea so much cheaper and my customers do not appear to
notice the difference; they do not complain.” This may be true, but it
is delusive, as people seldom complain; they go elsewhere and get better
value. Every community becomes accustomed to drinking a particular
description of tea and is quick to discover any change in the character
and flavor of any tea that may be substituted for it, thereby becoming
dissatisfied notwithstanding that even a higher-priced tea, of different
character, may be given them. For this reason the dealer will do well to
keep as close to the grade and variety in use there and as nearly
uniform as possible at all times maintaining a “standard.” To do this
effectually it will be necessary for him to study and learn as near as
he can the particular grade and flavor his trade prefers, which is best
accomplished by first trying them with various kinds until he has found
that which is best suited to a majority of his customers; having
succeeded in this, let him stick to that particular kind. Again, as any
one variety will not suit all tastes, he can next endeavor to find a tea
adapted to the minority by the same method, reserving and keeping these
two or more kinds as the case may be. It is much easier to describe what
teas to avoid than those to select or what may be best adapted to a
particular section, as good tea of all kinds will sell at any time.
Again, some sections of the country possess great advantages over others
in the testing and preparation of tea for use, as, wherever the water is
soft and pure, much better results are obtained from the infusion by a
given quantity of leaves, owing to the fact that such water dissolves
more rapidly and extracts a larger amount of the _theine_ than hard or
muddy water. The coarse as well as fine properties of the tea are also
“brought out” more prominently by the action of the former, it being for
this reason that “high-fired,” “toasty” and “tarry” teas so much in
favor in some sections will not sell at all in others where the water is
soft as a rule, and why China Congous are best appreciated in sections
where the water is soft, as the natural delicacy of their unique
“fruity” flavor is best extracted by that kind of water and to a greater
extent than is the flavor of most other varieties.
Public-domain text, read in full here on John Shaqi.
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