The consumer viewpoint : $b covering vital phases of manufacturing and selling household devicesBentley, Mildred Maddocks
General
The consumer viewpoint : $b covering vital phases of manufacturing and selling household devices
Bentley, Mildred Maddocks
Home economics -- Equipment and supplies
In dealing in the following pages with this most important subject it
must be understood that Good Housekeeping Institute is offering
valuable facts that have been established through fifteen years of
experience in testing household equipment, and is further utilizing the
viewpoint of thousands of consumers and dealers who have come for a
conference with us either in person or by letter.
POINTS OFTEN OVERLOOKED BY MANUFACTURERS.
It is not too much to say that in general the manufacturer wants to
produce the article that the woman wants to buy. In many cases the
reason he does not accomplish it is due to the fact that he does not
divide his expenditures wisely. He neglects to pay the price for the
highest grade skill in designing and he markets his product too
quickly.
The importance of developing a specific design cannot be overestimated.
No machine on the market, of any type, is one hundred per cent perfect
and none on the market should, therefore, be taken as a standard to be
met by the new manufacturer. It is a patchwork, only, that is obtained
by one common method used to obtain a newly designed machine. Namely,
the manufacturer purchases every type of machine, already marketed to
perform a given work, and adapts one part from one machine, another
part from a second machine and perhaps still another part from a third
machine. Such a design must always be a compromise, and it is seldom
possible to obtain the original working efficiency of the several parts
in the new machine because of the necessary compromises.
A second point that the manufacturer is apt to overlook is the
importance of including the most minute of details in his general high
standard of manufacture. For instance, he elects to use copper for a
water container, but forgets to provide that every bolt and rivet and
screw, no matter how small, shall be of a rust-resisting metal. The
small part capable of rusting is as much an eyesore to the purchaser
and in certain conditions can do as great damage as though the
manufacturer had not spent the major sum to insure his rust-resisting
container.
And a third point: sometimes a manufacturer neglects to make certain of
a perfection of detail in the factory that will produce one hundred per
cent. of uniformity in his product. Thus vacuum cleaner manufacturers,
merely by installing an equipment that would measure for them, under
actual conditions of service, the correct air displacement of the
particular machine tested, could eliminate any possibility of lack of
uniformity in their product. Further, it would take no more time for
the inspection than is at present accorded to the routine reading of
current consumption. Yet up to this time we know of no vacuum cleaner
factory that has installed this comparatively simple and inexpensive
equipment.
Public-domain text, read in full here on John Shaqi.
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