People could search Amazon’s online catalog by author, title, subject,
date or ISBN. The website offered excerpts from books, book reviews,
customer reviews, and author interviews. People could "leaf" through
extracts and reviews, order some books online, and pay with their
credit card. Books arrived within a week at their doorstep. As an
online retailer, Amazon could offer lower prices than local bookstores,
a larger selection, and a wealth of product information. Customers
could subscribe to a mailing list to get reviews of new books by their
favorite authors, or new books in their favorite topics, with 44 topics
to choose from. In 1998, Amazon was also selling CDs, DVDs, audio books
and computer games, with 3 million clients in 160 countries.
Amazon’s main competitor was the online bookstore of Barnes & Noble, a
major bookseller with 481 stores nationwide in 1997, in 48 states out
of 50, as well as 520 B. Dalton stores in shopping malls. Barnes &
Noble first launched its America OnLine (AOL) website in March 1997, as
the exclusive bookseller for the 12 million AOL customers, before
launching its own website barnesandnoble.com in May 1997 in partnership
with Bertelsmann (Barnes & Noble bought Bertelsmann’s portion (36,8%)
back for 164 million dollars in July 2003).
Barnes & Noble’s site offered significant discounts: 30% off all in-
stock hardcovers, 20% off all in-stock paperbacks, 40% off select
titles, and up to 90% off bargain books. Its Affiliate Network spread
quickly, with 12,000 affiliate websites in May 1998, including CNN
Interactive, Lycos and ZDNet. One year later, Barnes & Noble.com
launched a revamped website with a better design, an Express Lane one-
click ordering, improved book search capabilities, and a new software
"superstore". A fierce price war began with Amazon for the best book
discounts, and Amazon.com came to be known as Amazon.toast, which
didn’t last. With a two-year head start, Amazon stayed ahead in the
competition.
Amazon launched its eBookStore in November 2000, three months after
Barnes & Noble, after partnering in August 2000 with Microsoft to sell
ebooks for the Microsoft Reader, and with Adobe to offer ebooks for the
Acrobat Reader and the Glassbook Reader -- Adobe had just bought
Glassbook, its reader and its digital bookstore. In April 2001,
Amazon.com partnered again with Adobe to include 2,000 copyrighted
books for the Acrobat eBook Reader, mainly titles from major
publishers, travel guides and children books.
In November 2000, Amazon had 7,500 employees, a catalog of 28 million
items, 23 million clients worldwide and four subsidiaries in United
Kingdom (launched in August 1998), Germany (August 1998), France
(August 2000) and Japan (November 2000). A fifth subsidiary opened in
Canada in June 2002, and a sixth subsidiary, named Joyo, opened in
China in September 2004. In July 2005, for its 10th anniversary, Amazon
had 9,000 employees and 41 million clients.
Public-domain text, read in full here on John Shaqi.
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