The instinct of workmanship, and the state of industrial artsVeblen, Thorstein
Philosophy
The instinct of workmanship, and the state of industrial arts
Veblen, Thorstein
Industrial arts -- History; Industries -- History; Technology -- History; Workmanship -- History
The view here spoken for, that the modern businessman is necessarily
out of effectual touch with the affairs of technology as such and
incompetent to exercise an effectual surveillance of the processes
of industry, is not a matter of bias or of vague opinion; it has in
fact become a matter of statistical demonstration. Even a cursory
survey of the current achievements of these great modern industries
as managed by businessmen, taken in contrast with the opportunities
offered them, should convince anyone of the technological unfitness of
this business management of industry. Indeed, the captains of industry
have themselves latterly begun to recognise their own inefficiency in
this respect, and even to appreciate that a businessman’s management
of industrial processes is not good even for the business purpose--the
net pecuniary gain. And it is all the more ineffectual for the
purposes of workmanship as distinct from the businessmen’s gains.
So, a professional class of “efficiency engineers” is coming into
action, whose duty it is to take invoice of the preventable wastes
and inefficiencies due to the business management of industry and
to present the case in such concrete and obvious terms of price and
percentage as the businessmen in charge will be able to comprehend.
These men, in a way, take over the functions assigned in economic
theory to the “entrepreneur;” in that they are men of general
technological training and insight, who go into their inquiry on the
ground of workmanship, take their data in terms of workmanship and
convert them into terms of business expediency, somewhat to the same
purpose as the like work of conversion was done by the owner-employers
under that small-scale system of industrial enterprise from which the
current theoretical concept of the “entrepreneur” was derived. It is
then the duty of these efficiency engineers to present the results so
obtained, for the conviction and guidance of the businessmen in charge,
who thereupon, if their business training has left them enough of a
sense of workmanship, will give permissive instructions to the expert
workmen in direct charge of the industrial processes to put these
statistically indicated changes into effect. It is the testimony of
these efficiency engineers that relatively few pecuniary captains in
command of industrial enterprises have a sufficient comprehension of
the technological facts to understand and accept the findings of the
technological experts who so argue for the elimination of preventable
wastes, even when the issue is presented statistically in terms of
price. These men go about their work of ascertaining the efficiency,
actual and potential, of any given plant, process, working force,
or parcel of material resources, by the methods of precise physical
measurement familiar to mechanical engineers, and as an outcome they
have no hesitation in speaking of preventable wastes amounting to ten,
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