The Itching Palm: A Study of the Habit of Tipping in America — John Shaqi
The Itching Palm: A Study of the Habit of Tipping in AmericaScott, William R. (William Rufus)
Philosophy
The Itching Palm: A Study of the Habit of Tipping in America
Scott, William R. (William Rufus)
Tipping
This is a subtle element and merges into a sense of obligation on slight
provocation. You feel that your position in life is more fortunate, and
pity enters your thought. If an extra service is given, in reality or in
appearance, the servitor has pitched his appeal upon the ground of
obligation. Few persons can rest easily until a sense of obligation is
discharged through some form of compensation. The opportunity to balance
the account comes when cash is being passed between you and the person
serving. You offer a cash consideration proportioned to your sense of
obligation.
Inasmuch as the whole argument in favor of tipping is based upon the
allegation that the servitor actually gives a value in extra service,
the element of obligation will be examined closely.
The Pullman porter or the waiter who can succeed in making a patron feel
a sense of obligation knows that he has assured a tip for himself. The
company or the restaurant business is a vague fact, while the man
hovering over your berth or table is a most tangible relation. His art
is to make the patron feel that he is responsible for the careful
attentions. In a subconscious way the patron knows that the price of the
ticket or the food includes the service (wages of the porter or waiter)
but the obsequious alertness of the attendant overshadows this
knowledge. It is present personality versus an abstract entity known as
company or restaurant. Hence, though the price of the ticket or the
payment of the check pays for the porter's or waiter's service, the
patron has been made to feel a second obligation which he discharges
with a tip.
CLOAKROOM TACTICS
Thus tipping involves two payments for one service. Servitors
understand clearly the psychology of the sense of obligation from
experiment even though they could not read understandingly a book on
psychology. A trial in Detroit over the division of the tips in the
cloak-room of a restaurant furnished the following proof:
"'How do you make people "cough up"?' queried the judge.
"'When they are going away I brush them down, and if they don't
give me something I take hold of their lapel and say, "Excuse
me," and brush them again. I pretend that's the only English I
can speak. If they don't give me something then I hold on to
their hats until they do give me something. I made $12 the first
day I worked at the place.'
"'Why did you pretend you could not speak English?' demanded the
judge.
"'The more English you know the less tips you get.'"
This morally obtuse hat-boy knew that the average person does not want
something for nothing when dealing with serving persons, and he
exploited this trait to the maximum. Pullman porters and high grade
waiters are more polished in the use of the same method, but it all
gets back to the idea of creating a sense of obligation by actual or
pretended service beyond the expected.
Public-domain text, read in full here on John Shaqi.
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