The Itching Palm: A Study of the Habit of Tipping in AmericaScott, William R. (William Rufus)
Philosophy
The Itching Palm: A Study of the Habit of Tipping in America
Scott, William R. (William Rufus)
Tipping
Actors, it would seem, have enough contact with the itching palm among
stage hands to make them ardent advocates of reform, to say nothing of
their contact with it in hotels. On the vaudeville stage especially the
carpenter, the electrician, the property man and their co-workers must
be "seen" with regular and generous donations to insure a smooth act. In
many theaters the stage hands have a definite scale of tips for regular
duties that they perform--and for which the management also pays them.
X
THE EMPLOYEE VIEWPOINT
From a waiter, or a porter, or a janitor's point of view, tipping is
wrong only when it is meager. They regard this form of compensation as
not only just but usually too sparingly bestowed.
Unquestionably, with any reform in the manner of compensation to persons
engaged in domestic or other serving capacities, must go a reform in the
attitude of the public toward servitors. The patron who abuses his
privileges, who exacts of employees far more than he has the right to
ask, who treats them as automatons without sensibilities or
self-respect--such a patron must be handled simultaneously with the
change in manner of compensation.
Employers, particularly in hotels and like public places, will have to
give more attention to seeing that employees are not mistreated by the
swaggering, blatant, selfish type of patron. This type abounds and has
been developed largely by the tipping custom, that is, the extremely
servile attitude assumed by servitors in order to stimulate tipping has
brought out the opposite quality of domineering pride in the patron.
THE SORE SPOT
No feeling so rankles in the mind as the sense of uncompensated labor.
The thought that patrons have gotten something for nothing leaves a sore
spot in the thought of servitors. And if they are employed in places
where the only compensation they receive is from the gratuities of
patrons, this soreness is incurable. The next time the patron appears he
will be made to feel the displeasure of the employee. Thus, in one
sense, it is the system that is wrong, a system which does an injustice
to both employee and patron.
Every employee has a fairly clear idea of his duties. Most employees
scrupulously refrain from doing more than the duties for which they are
paid expressly. Hence, when an employee over-steps this boundary he has
fixed in his own mind, he has the sense of uncompensated labor. He
feels a grudge either against the employer or the patron. He looks to
one or the other to supply the extra remuneration for the extra service.
As a consequence, personal service workers are nursing a grievance much
of the time. Their conversation and thoughts are about some patron who
has failed to compensate them, or has, in their judgment, inadequately
compensated them. They devote little time to thinking of a reform in the
system that would give them an adequate compensation from the employer
and do away entirely with the patron-to-employee form of compensation.
Public-domain text, read in full here on John Shaqi.
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