The Itching Palm: A Study of the Habit of Tipping in America — John Shaqi
The Itching Palm: A Study of the Habit of Tipping in AmericaScott, William R. (William Rufus)
Philosophy
The Itching Palm: A Study of the Habit of Tipping in America
Scott, William R. (William Rufus)
Tipping
When the Hotel Statler, in Buffalo, announced that a guest need not tip
its employees in order to get satisfactory service, a sensation was
sprung upon hotel managers and the traveling public. Nothing more
emphatically shows the abnormal state of mind toward tipping than that
such an elementary right should be affirmed and cause surprise in the
affirmation.
A SOUND CODE
Following is its Code to employes on the practice of tipping:
"The patron of a hotel goes there because he expects to receive
certain things served with celerity, courtesy and cheerfulness.
"The persons who are to fetch and carry him these things will be
those whose portion it is to render intimate, personal services
to others. Since time immemorial, this class of servitors has
been of the rank and file.
"Now and then a server is found--a waiter, a bootblack, a barber
or a bell boy--who adds a bit of his own personality to his
services. Such a one shows a bit more
intelligence--initiative--perspicacity--than his fellows. The
patron finds his smaller wants anticipated, and is pleased. He
feels that the servant has given him something extra and
unexpected--and he wants to pay something extra for it.
"He tips.
"Of course there are abuses of the tip. A rich bounder wants
something more than other hotel guests, and he futilely tries to
get it by throwing money about.
"His tips are insults, and his reward Servility instead of
service.
"Or--
"An individual wishing to be thought a 'good fellow' ADMINISTERS
tips with the advice to 'buy a house and lot,' etc.
"Or--
"An infrequent traveler, having the time of his life, tips out
of sheer goodheartedness.
"These types help to constitute the 'Public.'
"It is the business of a good hotel to cater to the Public. It
is the avowed business of the Hotel Statler to please the public
better than any other hotel in the world.
"Statler can run a tipless hotel if he wants to.
"But Statler knows that a first-class hotel cannot be maintained
on a tip-less basis, for the reason that a small but certain per
cent. of its guests will tip, in spite of all rules.
"Statler can and does do this: He guarantees to his guests who
do not wish to tip, everything--EVERYTHING--in the way of hotel
service, courtesy, etc., that the tipper gets.
"Let's make that a bit stronger--guests do NOT have to tip at
Hotel Statler to get courteous, polite, attentive service.
"Or, for final emphasis, we say to Statler guests: Please do NOT
tip unless you feel like it; but if you DO tip, let your tipping
be yielding to a genuine desire--not conforming to an outrageous
custom.
"Any Statler employee who is wise and discreet enough to merit
tips is wise and discreet enough to render a like service
whether he is tipped or not.
Public-domain text, read in full here on John Shaqi.
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