The Itching Palm: A Study of the Habit of Tipping in America — John Shaqi
The Itching Palm: A Study of the Habit of Tipping in AmericaScott, William R. (William Rufus)
Philosophy
The Itching Palm: A Study of the Habit of Tipping in America
Scott, William R. (William Rufus)
Tipping
It is particularly significant to note the assertion that the proprietor
can run a tipless hotel if he wants to. That is an interesting
declaration. It proves that those managers who exploit the tipping
propensity deliberately do so for reasons of greed.
Then the reason for not running a tipless hotel is stated to be that "a
small but certain per cent. of its guests will tip in spite of all
rules." Here is evidence that the public has its measure of blame for
the custom as well as the avarice of managers. This hotel declares that
its conception of hospitality is to leave the guest free in his relation
toward employees. But note this! _It does not leave the employees free
in their attitude toward guests._
UP TO THE EMPLOYER
The foregoing distinction is the crux of the whole tipping problem. If
managers will restrain and discipline employees so that they will not
run riot in their eagerness to exact toll from patrons the tipping evil
will be reduced to a minimum.
THE FIRST STEP
It is not the idea underlying this discussion to consider that a
satisfactory disposal of the tipping custom has been made when managers
insure equal treatment for those who do not tip in comparison with those
who do tip. Nothing short of the complete abolition of the custom can be
the goal in a republic. But as a long stride toward the goal, the Code
cited above is noteworthy. It constitutes the first immediate step that
any hotel may take.
The public would find immense relief in the general adoption of the
foregoing idea--that tipping must "be yielding to a genuine desire--not
conforming to an outrageous custom." Inasmuch as the vast majority of
Americans who tip do so only because they are afraid not to conform to
an outrageous custom, this plan, honestly enforced upon employees, will
reduce the followers of the custom to the small percentage of the public
who tip because of pride or moral obtuseness. A way can be found to
handle this element when the majority have been freed.
Once the proof is at hand that tipping can be handled the conclusion is
unescapable that the managers who knuckle to the custom are "corrupt and
contented." They are on precisely the same moral level as their
employees.
THE GUEST'S RIGHTS
In the meantime, the individual patron has the right to and should
proceed on the theory that he is entitled to EVERYTHING in the way of
service for the one payment. This is his common law right even if no
special laws regulating tipping are in force.
The public is at a great disadvantage in combating the tipping evil when
the managers leave the issue to be settled between the patrons and the
employees. A bell boy can commit an offense to a patron who does not tip
that is perfectly tangible to the patron but difficult to report to the
manager. Unless the manager takes a positive hand and instructs his
employees in a manner similar to the above Code it is likely that most
persons will continue to pay tribute rather than be insulted and
neglected.
Public-domain text, read in full here on John Shaqi.
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