The Itching Palm: A Study of the Habit of Tipping in AmericaScott, William R. (William Rufus)
Philosophy
The Itching Palm: A Study of the Habit of Tipping in America
Scott, William R. (William Rufus)
Tipping
The company has a school for training a porter in which he is taught a
rigid discipline of attentions to passengers, all of which tend to
create in the passenger a sense of obligation toward the porter. Yet not
one of these attentions calls for a gratuity if they are examined
fairly.
The porter is psychologist enough to know that to create the illusion
that he has rendered an extra service is as good for producing a tip as
actually to do so. Hence he will come around with a pillow, or shine
your shoes during the night unsolicited, or execute some other maneuver
that arouses a feeling of obligation. The shining of shoes is outside
his ordinary duties, but he has no valid claim for compensation unless
specifically requested to perform this service. In his mind is the
constant reminder that if the passenger does not make a donation his
pay envelope from the company will not meet his bills.
WHAT THE PRESS SAID
Among the many editorial comments that the disclosures of the Walsh
Commission evoked is the following from the St. Louis _Republic_:
The most captious critic of the Pullman company cannot deny that
it merits a unique distinction. Other corporations before now
have underpaid their employees ... but it remained for the
Pullman company to discover how to work on the sympathies of the
public in such a manner as to induce that public to make up, by
gratuities, for its failure to pay its employees a living wage.
It began this forty years ago, when the "plantation" darky of
ante-bellum days was still abroad in the land. It used him, his
pathetic history, his peculiar attitude toward the white man,
for the accomplishment of its purpose. There at the end of the
journey, after the traveler had paid $2, $2.50 or $3 for his
berth, stood the porter with his whisk broom and his smile.
And back of him was the pathetic fact, industriously circulated,
that "the company" did not pay him enough to live on, so that he
was dependent on the gratuities of passengers who had already
paid full price for accommodations and services. We were
expected to pay him simply because the Pullman company didn't.
And we paid him. Tens of millions of passengers have paid him
millions of dollars.
It wasn't really philanthropy to the porter; it was philanthropy
extended to the Pullman company, which was glad to have the fact
of its meanness in its relations to its colored
employees--ill-informed of the rights of workingmen and
dependent by instinct--published to the world.
It was the Pullman company which fastened the tipping habit on
the American people and they used the negro as the instrument to
do it with.
It may be remarked in closing this phase of the discussion that an act
of Congress forbidding tips on inter-state carriers would effectually
reach the Pullman situation.
XIV
THE GOVERNMENT AND TIPPING
Public-domain text, read in full here on John Shaqi.
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