The Itching Palm: A Study of the Habit of Tipping in America — John Shaqi
The Itching Palm: A Study of the Habit of Tipping in AmericaScott, William R. (William Rufus)
Philosophy
The Itching Palm: A Study of the Habit of Tipping in America
Scott, William R. (William Rufus)
Tipping
THE BARBER
No tipping is so inexcusable as that which is done to a barber. The
trade is highly organized and the workers are well-paid under good
working conditions. There is not the slightest chance for the barber to
serve a patron in a way for which the patron does not pay in the shop
tariffs.
If a haircut costs thirty-five cents, the patron is entitled to just as
good a hair-cut as the barber can give. The patron enters the shop upon
the assumption that he is entitled to a satisfactory service. Hence, in
tipping a barber a patron is yielding in a peculiarly timid way to the
mesmeric influence which the tipping custom exerts over its devotees.
It is a wanton waste of wealth, an unsound business transaction, because
money is given where charity is unnecessary and where absolutely nothing
is given in return. "But my barber takes lots of pains with my hair,"
the patron exclaims in justification of the tip. As in the instance of
the waiter, if he takes more than a normal amount of pains with your
hair he is dishonest to his employer and to other patrons whom he must
neglect to pay you special attention. Your right is to a satisfactory
service, and this you pay for in the regular charge. Any extra
compensation is unearned increment to the barber.
The unctuous manner he employs to arouse a sense of obligation in a
patron, when stripped of disguises, is a plain hold-up game. This will
be shown in the consideration of the psychology and ethics of tipping.
THE HOTEL
The attitude that hotel employees have been allowed to develop toward
the public is a blot upon professional hospitality.
Every one of them takes the hotel patron for fair game. And the hotel
proprietor, with a few notable exceptions, encourages this despicable
attitude. The assumption is that the patron pays at the desk only for
the privilege of being in the building.
Hence, they will not cheerfully move his baggage to his room unless he
pays to get it there. He cannot have a pitcher of ice water without
being made to feel that he owes for the service. The maid who cares for
his room exacts her toll. The head waiter demands payment for showing
him to a seat. The individual waiters at each meal (and they are changed
each meal by the head-waiter so that the patron has a new tip to give
each time he dines) require fees. If he rings a bell, asks any
assistance, goes out the door to a cab, in short, whichever way he
turns, an itching palm is outstretched!
Just think for a moment of the real significance of this state of
affairs. Hotel hospitality? Why, the Barbary pirates would have been
ashamed to go it that strong!
To ignore this grafting spirit means insulting annoyance. The suave
hotel manager listens to your complaint and smiles assurance that his
guests shall have proper service, but underneath the smile he has a
contempt for the "tight-wad," and instructs the cashier always to give
the waiters small change so as to make tipping easy for the patrons.
Public-domain text, read in full here on John Shaqi.
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