Gorham saw him rent whole buildings in order to get the particular
corner store he wanted, and then organize a real-estate business to
handle the rental of stores and offices which he could not use. He saw
him arrange his show-cases and goods in such a manner that customers
easily found what they wanted, were served promptly, and departed
satisfied, to return again. He studied Covington's system of turning
over each new store to a chief clerk to be operated on a percentage,
thus giving him all the dignity of a proprietor and stimulating him to
his maximum activity. Promotions were accomplished by transferring the
clerks from smaller to larger stores, which automatically raised their
salaries by the increased volume of business on which to draw their
percentage. Gorham listened to the instructions Covington gave them in
governing their relations with customers--original, forceful, and
sane--and then he witnessed in various stores the practical
demonstration and the results. This same genius, he reasoned naturally,
applied to a similar chain of large concerns, would enable Covington to
exercise his ability almost to an unlimited extent, and Gorham succeeded
in convincing him that it was worth while for him to join in the
development of the Consolidated Companies, turning over the retail
amalgamation to his chief subordinate. One by one the master mind
brought the varied corporations into line; one by one, with equal though
different skill, Covington completed the work which his chief had begun.
Between them they succeeded in filling the positions made necessary by
the growth of the Companies with efficient and enthusiastic
subordinates, so that each time the chain was let out to admit another
link the welding was accomplished without weakening the strength of the
whole.
Public-domain text, read in full here on John Shaqi.
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