Arrival at the Golden Horn. The Scutari hospitals--The General Hospital--The Barrack Hospital: quarters of Miss Nightingale and her staff--The Palace Hospital--The Koulali Hospitals. II. State of the hospitals when Miss Nightingale arrived--Report of the Roebuck Committee--Terrible death-rate--The root of the evil: division of responsibility--Need of individual initiative 171 CHAPTER IV THE EXPERT'S TOUCH The Battle of Balaclava. Miss Nightingale's reception at Scutari: letter from Lord Raglan--Difficulties with the doctors--Miss Nightingale at work in the wards--Difficulties with the nurses. II. Dispatch of a second party of nurses under Miss Stanley, accompanied by Mr. Jocelyne Percy--Miss Nightingale's indignant surprise--Mr. Herbert's promise not to send out more nurses except at her requisition--Danger of ruining the experiment--Medical opposition--Aggravation of the religious difficulty--Arrangements for placing the Stanley party--Significance of the episode in relation to the novelty of the experiment. III. Deficiency of requisites in the hospitals--Miss Nightingale's appeal to the British Ambassador--Her washing reforms--Her "Extra Diet" Kitchens --Alexis Soyer--Sorry plight of the camp-followers--Establishment of a lying-in hospital--Dr. Andrew Smith and the female eye 181 CHAPTER V THE ADMINISTRATOR Miss Nightingale's varied functions. Purveyor-Auxiliary to the hospitals--Ignorance of the Ambassador as to the true state of things--Deficiencies in the stores--Miss Nightingale's caravanserai in "The Sisters' Tower"--Her supplies issued only on medical requisition--Delays in obtaining access to Government stores--Miss Nightingale's resourcefulness in obtaining supplies--Her gifts to the French and Sardinian hospitals--Absurdities of the purveying regulations. II. Clothier to the wounded--Cause of the deficiency of shirts: 50,000 issued from Miss Nightingale's stores. III. Builder--Miss Nightingale's preparation of new wards for additional patients from the Crimea. IV. Her shouldering of responsibility --Strictness of her administration--Almoner of the Queen's "Free Gifts"--Rules and exceptions--Value of her initiative--Sidney Herbert's approval--Mr. Kinglake and "the woman's touch" 199 CHAPTER VI THE REFORMER