The post office and its story : $b an interesting account of the activities of a great government departmentBennett, Edward
History
The post office and its story : $b an interesting account of the activities of a great government department
Bennett, Edward
Postal service -- Great Britain -- History
The Civil Service is not a field which provides scope for a variety of
different characters and temperaments. Forty-nine out of fifty posts are
of a more or less routine character, and the men who succeed are often
those whose minds move with ease in a groove, or they are men who, by
long practice and severe discipline, have trained their minds to act
with the finish and regularity of a machine. Some of the most successful
men in the lower branches of the Service, when promoted to positions
where some initiative and diplomacy are required, are obvious failures.
The very name “permanent official” is with some people a byword for
red-tapeism, obstinacy, circumlocution, and want of imagination, and
this is often due to the fact, that owing to their training in the lower
branches, many of these men belong to the type who make excellent
servants but indifferent masters. Officialism enters into the very
tissue of their being. They have allowed it to grow upon them until it
has sucked up every trace of healthy variety or originality they may
have formerly possessed, and though they be promoted to high places and
obtain large salaries, they too often bring the service to discredit in
the eyes of the public. It is not because they do not possess sufficient
zeal: it is rather because they are righteous overmuch.
Some time ago there was a discussion in the _Grand Magazine_ entitled
“The Secret of Success in the Civil Service,” conducted by men such as
Sir George Kekewich, Sir Algernon West, Sir Spencer Walpole, Lord Welby,
and others. All these men had held high positions in the Service, and
their opinions on “the secret” ought to be of some interest to us. But
there was no agreement among them. Sir George Kekewich suggested that if
you are “socially desirable” everything is open to you. Sir Henry
Primrose thought that intelligence is useful, if it is accompanied by
good health and industry. Sir Spencer Walpole, with doubtless pleasant
recollections of the ways of postal agitators, suggested that a capacity
for expressing themselves marks successful Civil Servants. Lord Welby
advised perseverance and the patience to wait, while Sir Francis Mowatt
recommended trustworthiness and the will to succeed. And he was the only
one of the writers to suggest that the confidence of a man's fellows is
an important item. His words are wise, and I quote them: “He must
determine that his colleagues shall regard him as a good fellow. It is a
term not easy to define, but we all know what it means. A good fellow
does not give himself airs, is courteous to all he works with or comes
in contact with, helps and encourages his juniors, and sets his face
against all that he knows to be bad form.” Let us take off our hats to
Sir Francis Mowatt. We have no patience with those who talk official
platitudes in retirement.
Public-domain text, read in full here on John Shaqi.
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