The post office and its story : $b an interesting account of the activities of a great government departmentBennett, Edward
History
The post office and its story : $b an interesting account of the activities of a great government department
Bennett, Edward
Postal service -- Great Britain -- History
The Post Office has from the earliest times drawn upon the boy
population of this country to do a large portion of its work. The
postboys were carrying letters across country three hundred years ago,
though in many cases the term “boy” was merely an official designation,
and the individual was nearer his second than his first childhood. The
labour is cheap—that of course is an advantage in the eyes of the
Treasury—but there is also a peculiar fitness in the employment of the
young in work which above all things demands quickness, alertness, and a
capacity for endurance.
* * * * *
We are approaching the end of our story, and it may not be out of place
in this last chapter to say a few words concerning the Post Office as a
whole, worked not by machinery but by human beings. Now what is called
“the system” in human concerns influences more or less every individual.
If you are a grocer “the system” is with you; the custom, the habit, and
the public opinion of your trade will grow upon you, and your
individuality and personal enterprise may in the end be crushed by “the
system.”
So it is in the Post Office; nearly all the irritation which the public
exhibits occasionally towards the Department is due to the fact that the
official they have been dealing with is controlled by “the system.” And
the larger, the more powerful the body, the greater is the power of “the
system” over the individual. The outward and visible sign of the
domination of “the system” is “red tape,” and it is found in the
grocer's shop as well as in the Post Office.
A lady once wrote to the Controller of the Post Office Savings Bank this
simple application: “Please send me a nomination form in the event of me
dying in accordance with Rule No. 27.” Now, strange as it may seem,
there is a type of official mind which sees nothing ridiculous in her
application. Long years of official routine, and the observance of
minute regulations on every point of official conduct, have the effect
of implanting in many minds so great a reverence for the regulations
which govern their occupations that they view it as only natural that
life and death should be subject to official rules. It is only a small
minority in any condition of life who are not controlled by “the
system.” Why should we expect the minority to become a majority just
because the persons involved possess Civil Service certificates?
Public-domain text, read in full here on John Shaqi.
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