SELDOM AN INDIVIDUAL REWARD UNDER TRADITIONAL MANAGEMENT.--As a
typical example of disregard of individuality, the worker in the
household may be cited, and especially the "general housework girl."
Selected with no knowledge of her capabilities, and with little or
no scientific or even systematized knowledge of the work that she is
expected to do, there is little or no thought of a prescribed and
definite task, no teaching specially adapted to the individual needs
of the taught, and no reward in proportion to efficiency.
CAUSE OF THESE LACKS UNDER TRADITIONAL MANAGEMENT.--The fault
lies not in any desire of the managers to do poor or wasteful work,
or to treat their workers unfairly,--but in a lack of knowledge and
of accurate methods for obtaining, conserving and transmitting
knowledge. Under Traditional Management no one individual knows
precisely what is to be done. Such management seldom knows how work
could best be done;--never knows how much work each individual can
do.[7] Understanding neither work nor workers, it can not adjust the
one to the other so as to obtain least waste. Having no conception
of the importance of accurate measurement, it has no thought of the
individual as a unit.
INDIVIDUALITY RECOGNIZED UNDER TRANSITORY MANAGEMENT.--
Recognition of individuality is one of the principles first apparent
under Transitory Management.
This is apt to demonstrate itself first of all in causing the
outputs of the workers to "show up" separately, rewarding these
separated outputs, and rewarding each worker for his individual
output.
BENEFITS OF THIS RECOGNITION.--The benefits of introducing these
features first are that the worker, (1) seeing his individual
output, is stimulated to measure it, and (2) receiving compensation
in accordance with his output, is satisfied; and (3) observing that
records are necessary to determine the amount of output and pay, is
glad to have accurate measurement and the other features of
Scientific Management introduced.
INDIVIDUALITY A FUNDAMENTAL PRINCIPLE OF SCIENTIFIC
MANAGEMENT.--Under Scientific Management the individual is the unit
to be measured. Functionalization is based upon utilizing the
particular powers and special abilities of each man. Measurement is
of the individual man and his work. Analysis and synthesis build up
methods by which the individual can best do his work. Standards are
of the work of an individual, a standard man, and the task is always
for an individual, being that percentage of the standard man's task
that the particular individual can do. Records are of individuals,
and are made in order to show and reward individual effort. Specific
individuals are taught those things that they, individually,
require. Incentives are individual both in the cases of rewards and
punishments, and, finally, it is the welfare of the individual
worker that is considered, without the sacrifice of any for the good
of the whole.
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