The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
If, in spite of everything, the Decision be against you, do not be
discouraged. If you think you can reverse the decision by a little
further persuasion, do so by all means. Many a battle is won, after it
has apparently been lost. Few maidens expect their gallant laddies to
accept the first "No" as conclusive--and the minds of many buyers work
in the same way. There is a certain coyness about maids, _and
prospects_, which seems to call for a little further coaxing. Many
prospects yield only at the final appeal--they are like Byron's heroine
who "saying she would ne'er consent, consented."
But if the "No" is final, take it good-naturedly, and without show of
resentment, and assuming an "I will call again another day" spirit, bid
the prospect good-bye, courteously, and take your departure. Many
subsequent sales have been made in this way--and many have been lost by
a show of ill-nature. The average man likes a game fighter, and respects
a "good loser." Don't give up at anything short of a "knock-out," but,
that given, shake hands with the victor good-naturedly, and then proceed
to lay plans for another interview. Good nature and cheerfulness under
defeat never fail to make friends, and to disarm enemies.
As we have said in a previous chapter, there is sometimes a hitch
between Decision and Action. The spirit of procrastination creeps in,
and the prospect tries to put off the actual order. Try to overcome
this by "taking down" the order at once. Do not allow any wait at this
stage. If no signed order is necessary get the order down in your order
book as quickly as possible. Have your order book handy so that no
awkward wait arises. Avoid these intervals of waiting as far as
possible. Get through with the thing, and get out.
If a signed order is required, approach the request as a matter of
course. Do not assume the air of asking any further favor, or of needing
any argument regarding the signing. Treat it as a matter of course, and
as if the matter had been agreed upon. Do not say "I will have to ask
you to sign," etc., but say simply "sign here, please," placing your
fountain pen at the "suggestive slant," and in his direction, indicating
the line at the same time. Some salesmen even touch the pen to the line,
starting the ink flowing and the suggestion operating with the one
movement. Others proceed, calmly, like this: "Let's see, Mr. Blank, what
is your shipping address (or street number)?" adding, "We can have these
goods here by about such-and-such a date." And while he is saying this
they are filling up the order blank. Then, in the most matter of fact,
business-like manner they lay the order before the prospect, indicating
the line for signature, and saying: "Now, if you will kindly sign here,
please, Mr. Blank." And it is all over.
Public-domain text, read in full here on John Shaqi.
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