The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
"Laugh, and the world laughs with you;
Weep, and you weep alone.
For this sad old earth is in need of mirth;
It has troubles enough of its own."
The world prefers "Happy Jim" to "Gloomy Gus," and will bestow its
favors upon the first while turning a cold shoulder to the second. The
Human Wet Blanket is not a welcome guest, while the individual who
manages to "let a little sunshine in" upon all occasions is always
welcome. The optimistic and cheerful spirit creates for itself an
atmosphere which, perhaps unconsciously, diffuses itself in all places
visited by the individual. Cheerfulness is contagious, and is a most
valuable asset. We have known individuals whose sunny exteriors caused a
relief in the tension on the part of those whom they visited. We have
heard it said of such people: "I am always glad to see that fellow--he
brightens me up." This does not mean that one should endeavor to become
a professional wit, a clown, or a comedian--that is not the point. The
idea underlying this mental state and attribute of personality is
_Cheerfulness_, and a disposition to look on the bright side of things,
and to manifest that mental state as the sun does its rays. Learn to
radiate Cheerfulness. It is not so much a matter of saying things, as it
is a matter of thinking them. A man's inner thoughts are reflected in
his outward personality.
So cultivate the inner _Cheerfulness_ before you can hope to manifest
its outer characteristics. There is nothing so pitiful, or which falls
so flat, as a counterfeit Cheerfulness--it is worse than the minstrel
jokes of the last decade. To be cheerful one does not have to be a
"funny man." The atmosphere of true Cheerfulness can proceed only from
within. The higher-class Japanese instruct their children to maintain a
cheerful demeanor and a smiling face no matter what happens, even though
the heart is breaking. They consider this the obligation of their caste,
and regard it as most unworthy of the person, as well as insulting to
others, to manifest any other demeanor or expression. Their theory,
which forms a part of their wonderful code called "Bushido," is that it
is an impertinence to obtrude one's grief, sorrow, misfortunes, or
"grouch," upon others. They reserve for their own inner circle their
sorrows and pains, and always present a cheerful and bright appearance
to others. The Salesman would do well to remember the "Bushido,"--he
needs it in his business. Avoid the "grouch" mental state as you would a
pestilence. Don't be a "knocker"--for "knocks," like chickens, come home
to roost, bringing their chicks with them.
Public-domain text, read in full here on John Shaqi.
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