The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The best authorities on salesmanship and advertising now recognize this
fact and emphasize it in their writings. George French, in his "_Art
and Science of Advertising_" says regarding psychology in advertising:
"So we can dismiss the weird word, and simply acknowledge that we can
sell things to a man more readily if we know the man. We can't
personally know every man to whom we wish to sell goods. We must
therefore consider if there are not certain ways of thinking and of
acting which are common to all men, or to a large proportion of men. If
we can discover the laws governing the action of men's minds we will
know how to appeal to those men. We know how to appeal to Smith, because
we know Smith. We know what will please Brown, because we know Brown. We
know how to get our way with Jones, because we know Jones. What the
advertiser must know is how to get at Smith, Brown, and Jones without
knowing any of them. While every man has his personal peculiarities, and
while every mind has its peculiar method of dealing with the facts of
life, every man and every mind is controlled, in a large sense and to a
great extent, by predilections and mind-workings which were established
before he lived, and are operated in a manner separate from his
personality. Our minds are more automatic, more mechanical, than we are
willing to admit. That which we loosely call mind is largely the
automatic expression of tendencies controlled by physical conditions
wholly apart from conscious intellectual or moral motives or qualities.
What those physical conditions are, and how the knowledge of what they
are may be utilized by advertisers, forms the body of that new knowledge
some like to call psychology, so far as it concerns advertising." Mr.
French has well expressed the idea of the important part played in
business by psychology. What he says is, of course, as applicable to
personal salesmanship as to salesmanship through advertisements--the
same principles are present and operative in both cases.
In order to bring to the mind of the reader the full idea of the
operation of psychological principles in the sale of goods, we shall
mention a few particular instances in which these principles have played
a part. Each reader will be able to recollect many similar instances,
once his attention is called to the matter.
Public-domain text, read in full here on John Shaqi.
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