The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
_The Eyes._ Learn to look people in the eyes when you are speaking to
them. Not in a staring manner, but firmly, politely and easily. This may
be acquired with a little practice. Practice on yourself in the mirror
if you prefer. A shifting, restless gaze produces a bad impression,
while a firm, honest gaze will incline people in your favor. You will
find that strong men--men who influence others--almost always have a
firm, strong gaze. It is worth practice, work and time, to acquire this
personal trait.
_Clothes._ A man is very often known by his clothes, or at least judged
by them. The Salesman should pay attention to this point of personal
expression, since it will count much for or against him. The first
point to remember is that _cleanliness_ is the first requisite in
clothing. Keep your clothes clean and well pressed. Particularly keep
your linen clean, for nothing in the way of dress acts so much against a
man as soiled linen. Another important point is to keep the extremities
well clad--that is, the head, feet and hands. A soiled or worn hat; a
soiled or frayed collar; an old, or unpolished pair of shoes; ragged
sleeves or frayed cuffs--these things are more easily noticed and count
more against a man than a shabby suit. Better an old suit well brushed,
with a good hat, shoes and clean cuffs--than the reverse.
One should always wear as good clothes as his means will permit, and
such as will be in keeping with his occupation and position. The rule is
to get as good material as possible, and cut reasonably within the
prevailing style--but avoiding all extremes, or fanciful designs. _A
well-dressed business man should give neither the appearance of
shabbiness nor of being "dressed-up."_ He should present the appearance
of general neatness without attracting any special attention to his
clothing. When a man's clothes specially attract one, that man is not
well dressed, but either poorly dressed or over-dressed. The "happy
mean" between the two extremes is to be sought after. Polonius' advice
to his son is well worth memorizing: "Costly thy habit as thy purse can
buy, but not expressed in fancy; rich, not gaudy; for the apparel oft
proclaims the man."
Public-domain text, read in full here on John Shaqi.
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