The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
_The Cunning Buyer._ This fellow has large Secretiveness or Cunning--he
belongs to the fox tribe. He likes to scheme out things for himself, so
if you will content yourself with giving him broad hints, accompanied by
expressive glances, regarding what can be done with your goods, he will
be apt to scheme out something in that direction, and thinking he has
done it all himself, he will be pleased and interested. Let him know
that you appreciate his shrewdness, particularly if he shows that his
Approbativeness is well developed. But, if not, better let him think
that he is deceiving you regarding his true nature. The majority of
cunning people, however, take pride in it, and relish a little grim
appreciation of their quality.
_The Dignified Buyer._ This man has large Self Esteem, and probably also
large Approbativeness. In either case, let him play the part for which
Nature has cast him, and you play yours. Your part is in recognizing and
respecting his dignity, by your manner and tone. Whether the dignity be
real or assumed, a recognition of and falling in with it is appreciated
and relished. Imagine that you are in the presence of your revered
great-grandfather, or the bishop, and the rest will be easy. We once
knew of a jovial, but indiscreet, salesman who lost a large sale to a
buyer of this kind, by poking him in the ribs and calling him "old
chap." The buyer barely escaped an attack of apoplexy--the Salesman
entirely escaped a sale.
_The "Mean" Buyer._ This man is moved by Acquisitiveness. He is
suspicious of you from the start, for he feels that you intend to get
some money from him. Don't blame him--he's built that way. Instead, get
his mind off the subject and on to another, by plunging in at once with
the statement that you have something upon which _he can make money_, or
something that _will save him money_. Emphasize these points, and you
will have aroused his curiosity. Then proceed along the same
lines--something to make money for him, or something to save money for
him--these are the only two arguments he can assimilate.
_The Intelligent Buyer._ These people depend almost entirely upon reason
and judgment. They are scarce. When you meet one of them, drop all
attempts to play upon weak points, prejudices or feelings, and confine
yourself strictly to logical and rational statements, presentation of
your proposition, and argument thereon. Do not attempt sophistry,
argument from false premises, or other fallacies. He will detect them at
once, and will feel indignant. Talk straight from the shoulder, and
confine yourself to facts, figures, principles, and logic.
Public-domain text, read in full here on John Shaqi.
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