The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
So far we have dealt with the voluntary or outer mind of the buyer. Let
us now consider his involuntary or inner mind. There are many other
terms used by psychologists to designate these two phases of mind--the
important fact is that there are _two_ phases or planes of mind which
are operative in a sale. Let us see how they work, rather than what they
are, or what they are called.
Discarding, for the time being, the current psychological theories and
terminology, let us take a plain look at the facts of the case. A little
consideration will show us that there are two parts to a man's mind--or
two phases of activity. In the first place, there is a part of one's
mind which acts as does the mind of the higher animal, the savage, the
child. That is, it acts upon impulse and without restraint of the will.
Its attention is easily attracted, but held with difficulty unless the
interest and curiosity is awakened. It is curious, fond of novelty,
inquisitive, impulsive, easily persuaded in certain directions,
susceptible to impressions, amenable to suggestion, imitative, subject
to panic, apt to "follow my leader," emotional, depending upon feeling
rather than upon reason, subject to persuasion and coaxing, and acting
almost automatically in response to awakened desire. Let us think of
this part of the mind as the inheritance of the race from the past--the
instinctive mind--the elemental mind of the race before Intellect
mounted its throne. This part of the mind is possessed by every
individual of the race. No matter how highly developed the individual
may be, he has this part of the mind. No matter how much he may be in
control of it, it is always there as a background and basis of his other
kind of mind. The difference in the self-control of individuals depends
almost altogether upon the other part of the mind, which we shall now
consider--the Voluntary Mind, in which the Intellect and Will are the
predominant elements. The phase which we have just considered may be
called the Involuntary Mind, in which Desire and Feeling are the
predominant elements.
Public-domain text, read in full here on John Shaqi.
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