The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
There are several stages or phases manifested by the buyer in the mental
process which results in a purchase. While it is difficult to state a
hard and fast rule regarding the same, because of the variety of
temperament, tendencies and mental habits possessed in several degrees
by different individuals, still there are certain principles of feeling
and thought manifested alike by each and every individual buyer, and a
certain logical sequence is followed by all men in each and every
original purchase. It follows, of course, that these principles, and
this sequence, will be found to be operative in each and every original
purchase, whether that purchase be the result of an advertisement,
display of goods, recommendation, or the efforts of a salesman. The
principle is the same in each and every case, and the sequence of the
mental states is the same in each and every instance. Let us now
consider these several mental states in their usual sequence.
The several mental states manifested by every buyer in an original
purchase are given below in the order of sequence in which they are
usually manifested:--
I. Involuntary Attention.
II. First Impression.
III. Curiosity.
IV. Associated Interest.
V. Consideration.
VI. Imagination.
VII. Inclination.
VIII. Deliberation.
IX. Decision.
X. Action.
We use the term "_original_ purchase" in this connection in order to
distinguish the original purchase from a repeated order or subsequent
purchase of the same article, in which latter instance the mental
process is far more simple and which consists merely in recognizing the
inclination, or habit, and ordering the goods, without repeating the
original complex mental operation. Let us now proceed to a consideration
of the several mental stages of the original purchase, in logical
sequence:--
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