The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
I. _Involuntary Attention._ This mental state is the elementary phase of
attention. Attention is not a faculty of the mind, but is instead the
focusing of the consciousness upon one object to the temporary exclusion
of all other objects. It is a turning of the mind on an object. The
object of attention may be either external, such as a person or thing;
or internal, such as a feeling, thought, memory, or idea. Attention may
be either voluntary, that is, directed consciously by the will; or
involuntary, that is, directed unconsciously and instinctively and
apparently independently of the will. Voluntary attention is an acquired
and developed power and is the attribute of the thinker, student and
intellectual individual in all walks of life. Involuntary attention, on
the contrary, is but little more than a reflex action, or a nervous
response to some stimulus. As Halleck says: "Many persons scarcely get
beyond the reflex stage. Any chance stimulus will take their attention
away from their studies or their business." Sir William Hamilton made a
still finer distinction, which is, however, generally overlooked by
writers on the subject, but which is scientifically correct and which we
shall follow in this book. He holds that there are three degrees or
kinds of attention: (1) the reflex or involuntary, which is instinctive
in nature; (2) that determined by desire or feeling, which partakes of
both the involuntary and voluntary nature, and which although partly
instinctive may be resisted by the will under the influence of the
judgment; and (3) that determined by deliberate volition in response to
reason, as in study, scientific games, rational deliberation, etc.
The first mental step of the purchase undoubtedly consists of
involuntary or reflex attention, such as is aroused by a sudden sound,
sight, or other sensation. The degree of this involuntary attention
depends upon the intensity, suddenness, novelty, or movement of the
object to which it responds. All persons respond to the stimuli arousing
this form of attention, but in different degrees depending upon the
preoccupation or concentration of the individual at the time. The
striking or novel appearance of an advertisement; the window-display of
goods; the appearance of the salesman--all these things instinctively
arouse the involuntary attention, and the buyer "turns his mind on"
them. But this turning the mind on belongs to Hamilton's first
class--that of the instinctive response to the sight or sound, and not
that aroused by desire or deliberate thought. It is the most elemental
form of attention or mental effort, and to the salesman means simply:
"Well, I _see_ you!" Sometimes the prospect is so preoccupied or
concentrated on other things that he barely "sees" the salesman until an
added stimulus is given by a direct remark.
Public-domain text, read in full here on John Shaqi.
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