The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
Psychologists designate by the term "the apperceptive mass" the
accumulated previous experiences, prejudices, temperament, inclination
and desires which serve to modify the new perception or idea. The
"apperceptive mass" is really the "character" or "human nature" of the
individual. It necessarily differs in each individual, by reason of the
great variety of experiences, temperament, education, etc., among
individuals. Upon a man's "apperceptive mass," or character, depends the
nature and degree of his interest, and the objects which serve to
inspire and excite it.
It follows then that in order to arouse, induce and hold this Associated
Interest of the prospect, the Salesman must present things, ideas or
suggestions which will appeal directly to the imagination and feelings
of the man before him, and which are associated with his desires,
thoughts and habits. If we may be pardoned for the circular definition
we would say that one's Associated Interest is aroused only by
interesting things; and that the interesting things are those things
which concern his interests. A man's interests always interest him--and
his interests are usually those things which concern his advantage,
success, personal well-being--in short his pocketbook, social position,
hobbies, tastes, and satisfaction of his desires. Therefore the
Salesman who can throw the mental spot-light on these interesting
things, may secure and hold one's Associated Interest. Hence the
psychology of the repeated statement: "I can save you money;" "I can
increase your sales;" "I can reduce your expenses;" "I have something
very choice;" or "I can give you a special advantage," etc.
Public-domain text, read in full here on John Shaqi.
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