The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
It may as well be conceded that business interest is selfish interest,
and not altruistic. In order to interest a man in a business proposition
he must be shown how it will benefit him in some way. He is not running
a philanthropic institution, or a Salesman's Relief Fund, nor is he in
business for his health--he is there to make money, and in order to
interest him you must show him something to his advantage. And the first
appeal of Associated Interest is to his feeling of Self Interest. It
must be in the nature of the mention of "rats!" to a terrier, or
"candy!" to a child. It must awaken pleasant associations in his mind,
and pleasing images in his memory. If this effect is produced, he can be
speedily moved to the succeeding phases of Imagination and Inclination.
As Halleck says: "All feeling tends to excite desire. * * * A
representative image of the thing desired is the necessary antecedent to
desire. If the child had never seen or heard of _peaches_ he would have
no desire for them." And, following this same figure, we may say that if
the child has a taste for peaches he will be _interested_ in the idea of
peaches. And so when you say "peaches!" to him you have his Associated
Interest, which will result in a mental image of the fruit followed by a
_desire_ to possess it, and he will listen to your talk regarding the
subject of "peaches."
The following are the general psychological rules regarding Associated
Interests:
I. Associated Interest attaches only to interesting things--that is to
things associated with one's general desires and ideas.
II. Associated Interest will decline in force and effect unless some new
attributes or features are presented--it requires variety in
presentation of its object.
Macbain says: "One of the old time salesmen who used to sell the trade
in the Middle West, beginning some thirty years ago, and following that
vocation for several decades, used as his motto, 'I am here to do you
good.' He did not make his statement general, either, in telling his
customers how he could do it. He got right down to the vital affairs
which touched his customers. He demonstrated it to them, and this
personal demonstration is the kind that makes the sales."
Remember, always, that the phase of Associated Interest in a purchase is
not the same as the phase of Demonstration and Proof. It is the "warming
up" process, preceding the actual selling talk. It is the stage of
"thawing out" the prospect and melting the icy covering of prejudice,
caution and reluctance which encases him. Warm up your prospect by
_general statements_ of Associated Interest, and blow the coals by
positive, brief, pointed confident statements of the good things you
have in store for him. And, finally, remember that the sole purpose of
your efforts at this state is to arouse in him the mental state of
INTERESTED EXPECTANT ATTENTION! Keep blowing away at this spark until
you obtain the blaze of Imagination and the heat of Desire.
Public-domain text, read in full here on John Shaqi.
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