The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The National Cash Register people say to their salesmen: "It is
manifestly improper to describe a definite form of words and require
salesmen to use them in all cases when they approach business men at the
first interview. What would be proper to say to one man under given
circumstances might be unsuitable to say to another under different
circumstances. Much must be left to the discretion of the salesman. At
the same time there are certain leading statements to be made, and
certain ways of making them which experience has shown to be well
adapted to the end in view. * * * It is not necessary that this
introductory talk should be long. Often a short talk is more convincing.
We do not advise salesmen to introduce themselves by sending in a card,
but prefer that they should depend wholly on what they are able to say
to secure a hearing. We strongly disapprove of obscure introductions and
all tricks, and believe that a man who has something worth saying, and
is not ashamed of his business, can make known his errand in a bold,
straightforward manner. A salesman should adapt himself to his man, but
at the same time he should have a fixed idea of what he has to say. He
should be dignified and earnest. * * * As soon as you do succeed in
reaching the proprietor, and have said to him, 'Good morning! Is this
Mr. Johnson?' then say directly and plainly, 'I represent the National
Cash Register Company.' This immediately puts you on a square footing,
and if he has anything to say against your business it will draw his
fire immediately. If he has nothing to say, proceed to business at once,
but don't under any circumstances say, 'I called to sell you a
register,' or 'I called to tell you about our registers,' but put it
rather in this way, '_I want to interest you in our methods for taking
care of transactions with customers in your store_.' The difference
between the two ways of saying it is that one begins with _your end_ of
the business--the thing that interests _you_; while the other begins at
_his_ end of it--the thing presumably interesting to him."
We specially direct the student's attention to the above paragraph. It
contains in a nutshell the whole philosophy of the introductory talk of
the Approach. It is the essence of the experience and knowledge of the
thousands of salesmen of the great selling organization of the large
concern named, and is right to the point, and what is still more
important, it is scientifically correct, and based upon true
psychological principles.
Public-domain text, read in full here on John Shaqi.
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