The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The Salesman in making the Approach should not act as if he were in a
hurry, nor should he dawdle. He should go about it in a business-like
manner showing his realization of the value of time, and yet acting as
if he had the time necessary for the transaction of that particular
piece of business, just as he would if the buyer had called on him
instead of vice versa. Don't swagger or strut, or act as if you were the
proprietor. Act the part of the real business man who is at ease and yet
is attending to business. Do not try to "rush" the customer in the
Approach--you are calling on him and must appear to defer to him in the
matter of opening the conversation, in a respectful and yet
self-respecting manner. The better poised and balanced you are in
manner, the more he will respect you, no matter how he may act. It is
much easier for a buyer to turn down an ill-bred boorish caller than one
who shows the signs of being a gentleman. In fact the boorish caller
invites the turn-down--he suggests it by his manner; while the gentleman
suggests respectful treatment. The line of least resistance in
suggestion is the one most natural for people to follow.
Some salesmen try to grasp the hand of the customer at the beginning.
This is all right if the customer be a jovial "hale fellow, well met"
kind of a man, but if he be reserved and dignified he will be apt to
resent your pushing this attention upon him. The thing to do is to make
him feel like shaking hands--this is an important point, which counts if
gained. You can generally tell from his manner and expression whether to
extend your hand. You must trust to your intuitions in "sizing up" your
man. What has been said regarding the mind of the buyer will help you,
and what data you have collected will also be of use, but at the last
you must depend upon your own intuition to a considerable extent.
Experience develops this intuitive faculty. Some salesmen thrust their
cards into the hands of a prospect when they introduce themselves. This
is poor psychology, for it serves to attract the prospect's attention to
the card and away from the salesman. Introduce yourself verbally, simply
and distinctly, and then get down to business.
Public-domain text, read in full here on John Shaqi.
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