The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The following advice from the National Cash Register people, is like
everything else they say, very good: "Do not attempt to talk to a man
who is not listening, who is writing a letter or occupying himself in
any other way while you are talking. That's useless, and is a loss of
self-respect and of his respect. If he cannot give you his attention,
say to him: 'I see that you are busy. If you can give me your attention
for a few minutes I shall be pleased; but I don't want to interrupt you,
if you cannot spare the time, and I will call again.' Try to understand
and feel thoroughly the distinction between confidence and familiarity.
Never fail in respect either to yourself or to the man with whom you are
talking. Never be familiar with him. Never put your hand on his shoulder
or on his arm, nor take hold of his coat. Such things are repugnant to a
gentleman--and you should assume that he is one. Never pound the desk or
shake your finger at a prospect. Don't shout at him as if sound would
take the place of sense. Don't advance at him and talk so excitedly
under his nose that he will back away from you for fear of being run
over, as if you were a trolley-car. I have seen a sales agent back a
prospect half way across a room in this way. Don't compel a man to
listen to you by loud or fast talking. Don't make him feel that he can't
get a word in edgewise and has to listen until you are out of breath.
This is not the sort of compulsion to make customers. But make him
believe that you have something to say and will say it quickly. Put
yourself in his place from the very start. Make him feel, not that you
are trying to force _your_ business upon him, but that you want to
discuss how _his_ business may be benefited by you."
One of the best salesmen this particular company ever had has passed
down to the selling corps of that concern the following axiom: "If you
do but one thing, in approaching a prospect, say, '_It will save you
money_,' seven times, and you have made a good Approach." And so say we.
Concrete facts, stated in terse terms, are the essence of the opening
talk and the life of the Approach.
Public-domain text, read in full here on John Shaqi.
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