The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
If you see a man is busy with someone else, or with something in
particular--wait for him. Don't break into his occupation, until he
looks up and gives you the psychological signal to proceed. Never
interrupt another salesman who may be talking to the prospect. This is
not only a point in fair play and business courtesy, but is very good
business policy in addition. When you begin your introductory talk, get
right to the point, and don't beat around the bush as so many do. Get
down to business--get over the agony of suspense--take the plunge.
Remember always, that to the prospect your little story is not as stale
or stereotyped as it may be to you--so put earnestness into it, and tell
it just as if you were relating it for the first time to someone who
had requested it from you. Maintain _your_ interest, if you would arouse
that of the prospect.
Never commit the folly of asking a prospect: "Are you busy?" or, "I fear
you are busy, sir?" This is a very bad suggestion for the prospect, and
makes it easy for him to say "Yes!" You mould bullets for him to fire at
you. If he really _is_ too busy to give you the proper attention, you
may do well to tell him so, and then get out--but never suggest anything
of this kind to him if you expect to proceed. It is akin to the doleful
"You don't want to buy any matches, sir, do you?" of the forlorn vendors
of small articles who float into offices at times. Never make it easy
for a prospect to turn you down--or out. If he is going to do these
things, make him work hard to do it. This might seem like needless
advice, but many young salesmen commit this particular fault. Avoid the
apologetic attitude and manner--you have nothing to apologize for. You
are using up _your_ time as much as the prospect's time--let it go at
that. Never apologize for anything but a fault or mistake. Your call is
not a fault or a mistake--unless you make it so by assuming it to be
such. Some men would like to apologize for being alive, but they never
make salesmen. Be careful what adverse suggestions you may put into the
prospect's mind by this apologizing and "explaining" business. What's
the use of this nonsense anyway--it never sold any goods, and never
will. It is merely a sign of weakness and lack of nerve. Better stop it.
The trouble with these apologetic and explanatory fellows is that they
do not thoroughly believe in the merit of their propositions. If they
really believed as they should--if they had "sold themselves"--they
would realize that the prospect needs their goods, and, that although he
might not know it now, he is being done a favor by having his attention
called to them. A Salesman has no need to apologize to a customer,
unless he has need to apologize to himself--and if he is not right on
the latter score he had better change his line and get something to sell
that he is not ashamed of, or get out of the business altogether. No man
ever feels ashamed of anything in which he thoroughly believes and
appreciates.
Public-domain text, read in full here on John Shaqi.
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