The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The Suggestion of Authority also plays its part in the First Impression,
and in all the stages of sale in fact. This form of suggestion is
described in the book just mentioned, as follows: "Let some person
posing as an authority, or occupying a position of command, calmly state
a fallacy with an air of wisdom and conviction, without any 'ifs' or
'buts,' and many otherwise careful people will accept the suggestion
without question; and, unless they are afterward forced to analyze it
by the light of reason they will let this seed find lodgement in their
minds, to blossom and bear fruit thereafter. The explanation is that in
such cases the person suspends the critical attention which is usually
interposed by the attentive will, and allows the idea to enter his
mental castle unchallenged, and to influence other ideas in the future.
It is like a man assuming a lordly air and marching past the watchman at
the gate of the mental fortress, where the ordinary visitor is
challenged and severely scrutinized; his credentials examined; and the
mark of approval placed upon him before he may enter. * * * The
acceptance of such suggestions is akin to a person bolting a particle of
food, instead of masticating it. As a rule we bolt many a bit of mental
provender, owing to its stamp of real or pretended authority. And many
persons understanding this phase of suggestion take advantage of it, and
'use it in their business' accordingly. The confidence-man, as well as
the shrewd politician and the seller of neatly printed gold-mines,
imposes himself upon the public by means of an air of authority, or by
what is known in the parlance of the busy streets as 'putting up a good
front.' Some men are all 'front,' and have nothing behind their
authoritative air--but that authoritative air provides them with a
living."
The suggestion of associated manner, appearance and air--the "good
front," in fact--is the principal element in the favorable First
Impression. The balance is a mixture of tact, diplomacy, common sense,
and intuition. But remember this always: the _best_ "front" is the
_real_ one--the one which is the reflection of the right Mental Attitude
and Character--the "front" of the Gentleman. If you lack this, the
nearer you can act it out, the better for yourself. But no imitation is
as good as the genuine article. The true Gentleman is the scientific
mixture of strength and courtesy--the manifestation of "the iron hand in
the velvet glove." So much for the First Impression.
The mental stages of Curiosity and Associated Interest on the part of
the buyer are also to be induced by the Salesman in the Approach. We
have described these phases in the chapter entitled "The Psychology of
the Purchase," this particular part of which should be re-read at this
point. A few additional words on these points, however, will not be out
of place here.
Public-domain text, read in full here on John Shaqi.
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