The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
Regarding the phase of Curiosity, we would say that it will be well if
you can manage the opening talk to the prospect so as to "keep him
guessing a little," while still holding his Associated Interest.
Curiosity whets a man's interest just as Worcestershire sauce whets his
appetite. The key to the arousing of Curiosity is the idea of "something
new;" a new idea; a new pattern, a new device, etc. The mind of the
average man likes "something new"--even the old fogy likes something new
in his old favorites, new bottles for his good old wine. The idea of
newness and novelty tends to arouse a man's inquisitiveness and
imagination. And if you can start these faculties working you have done
well, for Associated Interest is closely allied thereto. When you get a
prospect to the stage of asking questions, either verbally or mentally,
you have the game well started.
Never make the mistake of asking the man if he "wants to _buy_
so-and-so." Of course he doesn't at that stage, particularly if you ask
him in that way. It is too easy for him to say No! It is almost as bad
as that stock illustration of adverse suggestion: "You don't want to buy
any so-and-so, do you mister?" which brings a ready "No!" from the
average person. Nor do you want to say: "I have called to see if I
cannot sell you so-and-so, to-day, Mr. X." Or, "Can I sell you some
so-and-so, this morning, Mr. Z?" This form of arousing interest is based
on erroneous psychological principles. Of course, the prospect doesn't
want to buy or be sold at this stage of the game--the sale is the
finishing stage. This plan is like cutting a log of wood with the
butt-end of the axe--you are presenting the wrong end of the
proposition. You can never arouse Curiosity or Associated Interest in
this way. Forget the words "You buy" and "I sell" for the moment--in
fact the less you use them at any stage the better it will be, for they
are too unpleasantly suggestive of the opening of pocket-books to be
agreeable to the prospect. There are excellent substitutes for these
terms--terms which suggest profit, advantage, saving and pleasure to the
mind of the buyer, rather than ideas of expenditure and "giving up."
Try to suggest the incoming stream of money to your buyer--not the
outgoing one. The reason is obvious, if you understand the laws of
suggestion and psychology.
In short, let your appeal at this stage be entirely to the Self
Interest, Pleasure, and Curiosity of the prospect. Try to get him warmed
up, and his imagination working. If you can do this he will forget his
other objects of attention, and will lay aside his armor of suggestive
defence and his shield of instinctive resistance to one whom he thinks
"wants to _sell_ something" and open his pocket-book. This is the stage
in which you must get in the sharp end of your psychological wedge. Here
is where you need the keen edge of your axe--the butt-end may be
reserved for the Decision and Closing.
Public-domain text, read in full here on John Shaqi.
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