The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
You are not a missionary or a pedagogue--you are just a Salesman and
your business is to _take orders_. Let the old fellow keep his foolish
ideas and intolerant prejudices, providing you can steer him straight to
the ordering point. The active principle in Indirect Resistance is to
get rid of his general objections in the easiest and shortest way, by
allowing him to retain them, and concentrating your and his attention
and interest upon the particular points of your proposition--the
positive and material points of your particular case. Avoid disputes on
non-essentials, generalities, and immaterial points. You are not
striving for first prize in debate--_you're after orders_. Remember the
legal principles of the "pertinent, relevant, and material" points, and
side-track the "immaterial, irrelevant and impertinent" side-issues,
even if you have to tacitly admit them in Indirect Resistance. Here it
is in a nutshell: _Sidetrack and Sidestep the Non-Essentials_.
The Salesman has now reached the point in which the prospect is
manifesting the psychological stage of Consideration--the stage in which
he is willing to "look into" the matter, or rather into the subject or
object of the proposition. This stage must not be confused with that of
Deliberation, in which the prospect weighs the pros and cons of whether
he should purchase. The two stages are quite different. The present
stage--that of Consideration--is merely the phase of examination,
investigation or inquiry into the matter, to see if there is really
anything of real practical interest in it for himself. It is more than
mere Associated Interest, for it has passed into the manifestation of
interested investigation. In many cases the process never gets beyond
this stage, particularly if the Salesman does not understand the
psychology of the process. Many salesmen make the mistake of trying to
make their closing talk at this point--but this is a mistake. The
prospect must understand something about the details of the proposition,
or the qualities and characteristics of the goods, before he uses his
imagination or feels inclination to possess the thing. So here is where
the work of explanation comes in.
The term "Demonstration" has two general means, each of which is
exemplified by stages in the Salesman's work of Demonstration. The first
meaning, and stage, is: "A showing or pointing out; an indication,
manifestation or exhibition." The second meaning, and stage, is: "The
act of proving clearly, by incontrovertible proof and indubitable
evidence, beyond the possibility of doubt or contradiction." The first
stage is that of "showing and pointing out"--the second, that of of
"proof." The first is that of presenting the features of a thing--the
second, that of logical argument and proof. And, therefore, remember
that you are now at the stage of "showing and pointing out," and not
that of "argument and proof."
Public-domain text, read in full here on John Shaqi.
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