The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
Regarding the matter of "showing and pointing out" the features and
characteristics of your goods or proposition, you should always remember
that the prospect does not know the details of your proposition or
article of sale as you do--or as you _should_ know. The subject is not
"stale" to him, as it may have become to you if you have not kept up
your enthusiasm. Therefore, while avoiding needless waste of time, do
not make the mistake of rushing this point of the demonstration and thus
neglecting the important features. Better one feature well explained and
emphasized, than a score hurried over in a sloppy manner. It is better
to concentrate upon a few leading and striking points of demonstration,
of material interest to the prospect, and to assume that he does not
know anything about them except as he may show his knowledge by
questions or objections--all this in a courteous manner, of course,
avoiding the "know it all" air. The prospect must have time to allow the
points to sink into his mind--some men are slower than others in this
respect. Watch the prospect's face to see by his expression whether or
not he really understands what you are saying. Better present one point
in a dozen ways, to obtain understanding, than to present a dozen points
in one way and fail to be understood.
In order to demonstrate your goods or proposition at this stage, you
must have fully acquainted yourself with them, and also have arranged
the telling points in a natural and logical order of presentation,
working from the simple up to the complex. Be careful not to suggest
_buying_ at this point, lest your prospect take fright and lose interest
in the demonstration. He is naturally in a defensive mood, for he scents
the appeal to his pocket book in the distance--you must try to take his
mind off this point by arousing his interested attention in the details
of your goods or proposition. Explain the details just as you would if
the prospect had called upon you for the purpose of investigation. In
fact, if you can work yourself up to the proper Mental Attitude you may
effect the psychological change by which the positions may be reversed,
and so that it will instinctively seem to the prospect that he is
calling on you and not you on him. There is an important psychological
point here which you would do well to remember. The man who is called
upon always has "the move" on the caller--if you can reverse this
psychological condition, you have gained a great advantage. An awakened
personal interest in the details of a proposition, on the part of the
prospect, tends to reverse the conditions.
Public-domain text, read in full here on John Shaqi.
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