The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The mental state of Inclination, or Desire, following upon the arousing
of the appropriate faculties through the Imagination which arises in the
stage of Consideration, may be briefly described as the _feeling of_:
"This seems to be a good thing--_I would like to have it_." This
Inclination has been aroused by demonstration and suggestion, and the
prospect begins to experience the feeling that the possession of the
thing will add to his pleasure, comfort, well-being, satisfaction or
profit. You will remember the statement regarding Desire given in a
previous chapter: "_Desire has for its object something which will bring
pleasure or get rid of pain, immediate or remote, for the individual or
for some one in whom he is interested. Aversion, or a striving to get
away from something, is merely the negative aspect of desire._" It is
this feeling that you have aroused in some degree in the mind of the
prospect. You have brought him to the first stages of Inclination, which
naturally brings him to a deliberation as to whether he is justified in
purchasing it, and to the point where he will begin to weigh the
advantages and disadvantages of the purchase--the question of whether he
is willing to "pay the price" for it, which is, after all, the vital
question in nearly all forms of deliberation following Inclination and
Desire. But as the prospect's mind passes to the stage of Deliberation,
you must not lose sight of the question of Desire, for it may be
necessary to re-kindle it in him, or to blow upon its sparks, when he
debates the "to buy or not to buy." The Deliberation is largely a
question of a conflict of motives, and Desire is a powerful motive--so
you must be ready to arouse a new phase of "want to" in the prospect to
counterbalance some other motive which may be turning the scales in the
other direction.
In entering into the stage of Deliberation, or Argument, the discussion
passes from the impersonal plane to the personal. The question no longer
is: "Is not this a good thing?" to that of "Should you not have it for
your own?" This is a distinct change of base, and a different set of
faculties are now employed by the Salesman. He leaves the Descriptive
phase and enters into that of Argument. He enters into that second
meaning or phase of Demonstration which has been defined as: "Proving
clearly." And the question of proof and argument is that of whether the
prospect is not justified in acquiring the thing. The prospect's mind is
already considering the two sides of the question, his Caution combating
his Inclination. He is like "Jeppe" of whom we told you in a previous
chapter. It is now a question of "my back or my stomach," with him. The
Salesman's business now is to demonstrate to him that he can and should
acquire the thing. This is a proceeding in which the Salesman's tact,
resources, knowledge of human nature, persuasive power, and his logic
are needed.
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