The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The Salesman has an advantage here which he often overlooks. We refer to
the fact that the very objections of the prospect, and his questions
give a key to his mental operations, which may be followed up by the
Salesman. He knows now what is on the prospect's mind, and what are his
general feelings, views, and inclinations regarding the matter. When he
begins to talk he gives you a glimpse at his motives, prejudices, hopes
and fears. It is quite an art to lead the prospect to ask the questions
or to make the objections to which you have a strong answering argument.
You then are able to turn back upon him his own argument. _It is a
psychological fact that the force of a statement made in answer to an
interrogative objection, is much stronger than would be the same
statement made without the question or objection._
Macbain says: "Lincoln, it is related, early learned in beginning the
study of law, that he did not know what it was to prove a thing. By
means of careful, conscientious study, in which he took up the problems
of Euclid, one by one, he satisfied himself that he then realized
absolutely what it meant to prove a proposition. One of the most eminent
judges of the Iowa judiciary regards every legal problem as a
proposition to be proved by a chain of reasoning. The salesman who
determines with absolute accuracy what it means, first, to prove a
proposition, and second to apply the general principles of demonstration
to an immediate matter in hand, knows just how far to go in making his
demonstration, what to include and what to exclude. He can see in his
mind's eye the chain of evidence that he is fashioning and will make
that fabric of his mind exact, logical and convincing."
(Note:--In order to train the student in logical thinking, development
of the logical faculties, and the art of expressing one's thoughts in a
logical and effective manner, we would suggest that he make inquiry
regarding the volumes of the present series known as "The Art of Logical
Thinking, or The Laws of Reasoning;" "Thought-Culture, or Practical
Mental Training;" and "The Art of Expression." These books are published
by the house issuing the present volume.)
Public-domain text, read in full here on John Shaqi.
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