The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
It is the Mental Attitude of the Salesman which is the power behind his
argumentive rifle-balls. It is his enthusiasm which warms up the
prospect's imagination and desire. And, back of these, must always be
his belief in his own proposition. The Salesman must "sell himself" over
and over again, as friend Holman has suggested. He must answer every
objection which occurs to himself, as well as those which are thrust
upon him in his work. If the goods are right, there must be an answer
to every objection, just as there is a return-move to every move in
chess--just as there always is "the other side" to everything. He must
find this move, and this "other side" to every objection to which his
proposition is open. And he must "sell himself" over and over again, as
we have said. The National Cash Register people say to their salesmen:
"Selling registers is a straight-forward serious work. You have a plain
statement to make of the facts which you are convinced are true, and
which you are certain it is for the prospect's benefit to know. You
should be as sincere about it as if you were a clergyman preaching the
gospel. If you go at it in this sincere spirit the prospect will feel
the importance of what you say, and it will carry its due weight. It is
a fact which you must fully believe, that the register is a great
benefit to any man who buys it; that it will save any merchant many
times its cost while he is paying for it."
Pierce says: "So in selling--it is absolutely essential to be genuine.
First, last and foremost--be genuine. Practice absolutely what you
preach. Be honest. Never undertake a line of goods that you cannot
enthusiastically endorse. Otherwise you cannot 'sell yourself.' And
selling one's self is by all means necessary. Students have asked us:
'How about being honest when the customer asks you a question that you
know in your heart you cannot answer straight-forwardly?' The answer is:
Drop that line; _the sooner the better_."
Public-domain text, read in full here on John Shaqi.
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