The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
It is true that there are men who "wear the livery of heaven in which to
serve the devil," and who practice self-hypnotization upon themselves
until they get to actually believe that they are advocating an honest
proposition in place of the "fake" they are proposing. And many of these
"confidence-men" and "green-goods men" throw themselves so earnestly
into their acting that they persuade their victims by reason of their
earnestness. We remember Bulwer's tale of the French beggar whose tears
wrought havoc upon the hearts of his susceptible victims. "How are you
able to weep at will?" he was asked. "I think of my poor father who is
dead," he answered. Bulwer adds: "The union of sentiment with the
ability of swindling made that Frenchman a most fascinating creature!"
But every genuine thing must have its counterfeit--the existence of the
latter only serves to prove the former. The success of the "J. Rufus
Wallingford's" of real life, are more than equaled by their final
downfall. No man can continue to prostitute his talents and be happy, or
even ultimately successful. The Law of Compensation is in full
operation. No, we're not preaching--just indulging in a little
philosophy, that's all!
Let us now proceed to the stage of the Salesman's Closing, and the
prospect's Decision and Action.
CHAPTER X
THE CLOSING
The "Closing" is a stage of the sale that is an object of dread to the
majority of salesmen. In fact some salesmen content themselves with
leading the prospect to the point bordering on Decision and Action, and
then lose heart, leave the prospect, and later bring around the sales
manager or special "closer" for the concern. They can lead the horse to
the trough, but they cannot make him drink. While it is true that the
stage of Closing is a delicate one, and involving as it does some
practical psychological strategy, nevertheless we are of the opinion
that many salesmen are victims of their own adverse auto-suggestions in
this matter--they make a boogaboo of the thing which is often found to
be but lath and plaster instead of solid iron and granite. Many a
salesman is defeated in his Closing by his own fears rather than by the
prospect. This stage of the sale is one in which the Salesman should
draw on his reserve store of enthusiasm and energy--for he needs it in
order to carry the day. As Holman once wrote: "General Grant said that
in almost every battle, after hours of fighting, there came a critical
moment in which both parties were tired out, and the side that braced up
at that moment and pounded hard would win. This is probably so in
selling. A good salesman knows that critical moment, and pounds."
Public-domain text, read in full here on John Shaqi.
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