The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
On the other hand, if the Salesman persists in talking on, rambling and
wandering, after he has made a particular point, or all of his points,
he runs the risk of losing his prospect's attention and interest, and
with it the newly awakened inclination and desire. James H. Collins, in
a recent article in "The Saturday Evening Post," relates the following
amusing anecdote illustrating this tendency on the part of the Salesman:
"How easily a customer may be talked out of buying is shown by the
experience of a real-estate promoter who sells New York property to
investors in other cities through a staff of salesmen. One of his men
reported that he was unable to close an elderly German in Pittsburg.
'I've explained the whole property,' said the salesman. 'He understands
the possibilities, yet doesn't invest.' Next time the promoter was in
Pittsburg he called on this investor, accompanied by his salesman. The
latter explained the proposition again most exhaustively, and made every
effort to be clear and convincing. * * * From time to time the investor
tried to interrupt, but the salesman swept on, saying: 'Just a moment,
and I'll take that point up with you.' When the story was finished he
recapitulated. When that was finished he began a resume of the
recapitulation preparatory to rushing the man. Here the boss felt that
the investor really wanted to be heard, so he interrupted the salesman:
'Charlie, I guess if Mr. Conrad here doesn't realize the magnificent
opportunities in New York realty after all you've told him, there's no
use telling him any more.' 'Mein gracious!' protested Conrad. 'I do
realize them. What I wanted to say is that I will take these lots.'"
There is a sixth sense, or intuitive faculty developed in many good
salesmen which tends to inform them when they have said enough along any
particular line, or on the whole subject. In the midst of a sentence, or
after the close of a statement, one will notice a subtle and indefinable
change in the manner or expression of the prospect which informs one
that it is time to stop, and "sum up," or briefly recapitulate. And this
"summing up" must be made briefly, and to the point, in an earnest
manner. It should be made in a logical order and sequence, each point
being driven in as with a sledge hammer of conviction. One should lay
especial stress upon any points in which the prospect seemed interested
during the Demonstration. In short he should fall in with the spirit of
the attorney in his closing address, in which he sums up his strong
points, always with an eye on the jury which he has carefully watched
for signs of interest during the progress of the trial. Each juryman's
character is represented by a faculty in the mind of the prospect--each
should be appealed to along its own particular lines.
Public-domain text, read in full here on John Shaqi.
Reviews
Reviews
No reviews yet
Be the first to share your thoughts on this work.
Elsewhere in the archive
Join the Discussion
Join the discussion
Sign in to leave a comment or review.
Sign InorCreate an account