The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
The "click" of Decision is often produced by the Salesman "putting up"
some strong question or statement to the prospect, which, in the popular
term, "brings him to his feet." As for instance the closing illustration
of some of the National Cash Register salesmen, who after having
demonstrated the merits of the cash register by placing in it the "$7.16
of real money," in two-dollar bills, one-dollar bills, silver dollars,
half-dollars, quarters, dimes, nickles and pennies, during the various
points of the demonstration, turns suddenly to the prospect and says to
him: "Mr. Blank, you have been watching every coin and bill I have put
into this cash drawer. Now how much money do you think is in this
drawer?" Mr. Blank naturally doesn't know. Then the Salesman proceeds:
"Well, then, if you have no conception of the amount of money in this
drawer, after watching me put every coin and bill into it, far more
closely than you could possibly watch such transactions in your own
store, you must admit you are guessing every night as to the amount that
should be in your cash drawer in your store." Pausing a moment to let
this strong point sink into the prospect's mind, the Salesman then says,
earnestly and impressively: "_Mr. Blank, don't you think you ought to
have a register of this kind?_" Every proposition contains features
similar to the one noted above, which can be used effectively in
bringing about the "click" of decision.
In some cases the Suggestion of Imitation may be employed at this stage
by showing orders from others, provided they are of importance. Some men
do not like this, but the majority are influenced by the example of
others and the imitative suggestion prevails and brings down the scale
of Decision. In some other cases the Salesman has found it advantageous
to drop into a serious, earnest tone, manifesting a spirit akin to that
of the earnest worker at a revival meeting, and laying his hand on the
prospect's arm, impress upon him the urgent need of his doing this thing
for his own good. With some prospects this plan of placing the hand upon
him in a brotherly spirit, and looking him earnestly in the eye, results
in the final warming up of conviction and decision--probably from the
associated suggestion of previous solemn exhortations and friendly
counsel. But other men resent any such familiarity--one must know human
nature in using this method.
Never attempt to close your sale in the presence of outsiders. Always
defer it until the prospect is alone, and you have his undivided
attention. It is impossible to get into the "heart to heart" rapport in
the presence of other people.
Public-domain text, read in full here on John Shaqi.
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