Railroads -- United States; Railroads -- United States -- Employees
Here is another of the well-organized and protected forms of the
railroad's labor--the conductor. He will tell you that a goodly measure of
responsibility rests upon his own broad shoulders. Yet your veteran
railroad executive does not regard his conductor so much as a
responsibility man as a diplomat. This last, after all, is his chief rôle.
You gather your brow. You do not understand.
"I thought," you begin slowly, for you have made some sort of a study of
this big game of railroading, "I thought that the traveling freight and
passenger agents, all that solicitous company which travels through the
highways and byways of the land, the big towns and the small, seeking out
traffic, for the railroad, were regarded as its diplomats."
You are partly right--partly wrong.
For the real diplomat of the railroad is multiplied in its service, far
more than the freight or the passenger agents. The humblest and the rarest
of passengers do not fail to see him. The man who rides on the railroad
train for the first time in his life comes into almost instant touch with
him. You yourself have seen him many times making his way down the aisle
of the car; stopping patiently beside each of his passengers--we use the
phrase "his passengers" advisedly--greeting old friends with cheery nods;
upholding the dignity of the railroad and his own authority--quietly, but
none the less surely--time and time again. Here, as we shall come in a
moment to understand, is a real diplomat of the railroad--an autocrat of
no small authority in those rare instances where he may fail to be a
gentleman. And all this stands to the infinite credit of more than 60,000
conductors in the railroad service across the land.
We have just called him an autocrat. Remember, however, that for the safe
movement of his train up and down the railroad's busy lines he shares, in
an important degree, the responsibility with the man with whom we have
just ridden in the engine cab; but the engineer cannot very well make or
lose business for his railroad unless he stops his train too sharply and
too many times. The conductor--well, we are going to see him in his rôle
of peacemaker plenipotentiary to the public. It, of itself, is a rôle
where he can be and is of infinite value to the railroad.
* * * * *
Public-domain text, read in full here on John Shaqi.
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