Railroads -- United States; Railroads -- United States -- Employees
A man--a nervous, tired man--was bound east through the state of New York
upon the Lake Shore Limited. His destination was Kingston, which is
situate upon the west bank of the Hudson River, almost half way between
New York and Albany. The route of the Lake Shore Limited is down the east
shore of the river, without a stop between Albany and New York. Anyone who
knows the Hudson Valley well knows how atrocious are the facilities for
crossing the river at almost any point between those two cities. This
tired, nervous man planned to catch the last train of the afternoon down
the West Shore Railroad from Albany to Kingston. Under normal conditions
he had about thirty minutes' leeway in which to make the change; but on
this occasion the Lake Shore Limited was a little more than thirty minutes
late and he did not alight at Albany--he had no wish to hang around there
until some time in the early morning. He decided that he would go through
to New York, cross the city from the Grand Central Station to Weehawken
and then go through to Kingston on a night train. This meant 180 extra
miles of travel; but the man was in a very great hurry and with him time
counted more than miles.
As his train swept across the bridge and out of Albany the conductor came
through. He was a round, genial-faced fellow, typical of that other
generation of train captains that one often finds upon the older railroads
of the land; and the man from Kingston halted him--told his story very
much as we have told it here.
"I didn't know but that, if you were going to stop for water at
Poughkeepsie, I might slip off some way," he finally ventured. "That would
leave me less than twenty miles from home."
The conductor did not hesitate.
"We don't stop at Poughkeepsie--for water or anything else," he said. "But
I'll stop at Rhinecliff for you."
Rhinecliff is on the east bank of the Hudson, directly opposite Kingston.
That seemed too good to be true--and the man stammered out his thanks.
"I didn't think you'd stop this crack train for anybody," he said quite
frankly. "The time card doesn't--"
"This train stops for the proper accommodation of the patrons of this
road," interrupted the conductor, "and I'm its high judge. You lost out on
your connection at Albany through no fault of yours. It was our fault and
we are doing our best to make it up to you."
Consider the value of such a man to the organization which employs him.
That little act was worth more to the big railroad whose uniform he bore
than a ton of advertising tracts or a month's service of its corps of
soliciting agents. The Kingston man crossed the river from Rhinecliff in a
motor boat and thanked the road and its conductor for the service it had
rendered him. He was a large shipper and his factory in the western part
of the state is in a hotly competitive territory; but the road that
through the good sense of its employee had saved him much valuable time
today hardly knows a competitor in his shipping room.
Public-domain text, read in full here on John Shaqi.
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