_Caveat emptor_ has become a phrase thrust out of good merchandising. It
is a pariah. The decent merchant of today despises it. On the contrary
he prides himself upon the honor of his calling, upon the high value of
his good name, untarnished. The man or the woman who comes into his
store may come with the faith or the simplicity of the child. He or she
may even be bereft of sight, itself--yet deal in faith and fearlessly.
_Caveat emptor_ is indeed a dead phrase.
How and whence came this murder of a commercial derelict?
You may laugh and at first you may scoff, but the fact remains that the
development of the department store as we know it in the United States
today first began some sixty or sixty-five years ago. And almost
coincidently began the development of a code of morals in merchandising
such as was all but undreamed of in this land, at any rate up to a
decade or two before the coming of the Civil War. Not that there were no
honest merchants in those earlier days of the republic. Oh no, there was
a plenty of them--men whose integrity and whose sincerity were as little
to be doubted as are those same qualities in our best merchants of
today. Only yesterday these honest men were in the minority. The moral
code in merchandising was yet inchoate, unformed.
It might remain unformed, intangible today if it had not been for the
coming of the department store. The enormous consolidation and
concentration that went to make these enterprises possible brought with
them a competition--bitter and to the end unflinching--which hesitated
at no legitimate means for the gaining of its end. But competition
quickly found that the best means--the finest battle-sword--was honest
commercial practice, and so girded that sword to its belt and bade
_caveat emptor_ begone.
The great department store around which these chapters are written
assumes for itself, neither yesterday, today nor tomorrow, any monopoly
of this virtue of commercial honesty. But it does assert, and will
continue to assert that it was at least among the pioneers in the
complete banishment of _caveat emptor_, that its founder--the man whose
name it so proudly bears today--fought for these high principles when
the fighting was at the hardest and the temptations to move in the other
direction were most alluring.
Public-domain text, read in full here on John Shaqi.
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