A glance or two at this imposing organization chart lying before me
begins to show the many, many ramifications of the huge Macy business
tree. It shows, for instance, how, under the direction of the
merchandise council, are four large branches of store activity more or
less inter-related: the handling of Macy's own merchandise (meaning
particularly that which is either made in the store's own factories or
at least made under its direct supervision); the work of the large force
of buyers; the comparison department (an important phase of the
business to which we shall come in our own good time); and the foreign
offices.
In the financial department, the controller is the quite logical chief.
His general duties are fairly obvious. To help him in them, he has,
under his direction, the chief cashier, the salary office, the auditing
department, the depositors' account department--this last a most
distinctive Macy feature--and a statistical department.
Obvious, too, is the greater part of the work of the publicity
department. It includes in addition to the advertising manager--always
an important factor in the modern department-store and particularly so
in the case of Macy's--a display manager. It is the job of the first of
these men to tell the public of the merchandise being offered for sale
at the sign of the red star; the job of his compeer to see that it is
properly displayed to them.
And, finally, there is the general manager--last but not least.
Connected by an exceedingly direct and much-traveled line with the
general offices upon the seventh floor of the store are Mr. W. J. Wells,
the store's general manager, and his advisory council. For the G. M.,
big as he is always, has need of much advice. Upon his broad and
efficient shoulders are placed such a tremendous array of
responsibilities that one cannot but marvel at the sheer efficiency of
the man--to say nothing of his reserves of physical and mental
strength--who can hold down such a job. Yet, at Macy's, the man himself
disclaims any superhuman powers.
"I am merely the automatic governor to this big machine," he will tell
you, in his own simple, direct way. "In fact, if the machine always
functioned one hundred per cent. efficient, there really would be no
need either of me or of my job. It is because no machine that is built
of human cogs and cams and levers and pulleys may ever work at one
hundred per cent. efficiency that I, or some other man, must sit in this
office. It is our job to meet the unusual and the unforeseen. We take up
slack here and loosen there."
Public-domain text, read in full here on John Shaqi.
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