In the hot depths of a South African mine, negroes, stripped to their
very waists, are toiling to bring forth the rarest precious stones that
the world has ever known. In the fearfully cold blasts of the far North,
facing monotonous glaring miles of lonely ice and snow, trappers are
after the seal and the mink. Why? In order that milady, of New York, may
sweep into her red-lined box at the Opera, a queen in dress, as well as
in looks and in poise.
From the mine and from the ice-floes to her neck and back a mighty
process has been undergone. The great multiplex machine of
merchandising has accomplished the process. A thousand other ones as
well. Herald Square sits not alone between the East River and the North,
between the Battery and the Harlem, between five populous boroughs of
the great New York, not alone between the four million other folk who
dwell within fifty miles of her ancient City Hall, but between the shoe
factories of Lynn, the cotton mills of Lowell and of the Carolinas, the
woolen factories of the Scots and the nearer ones of Lawrence, the paper
mills of the Berkshires, the porcelain kilns of Pennsylvania, between a
thousand other manufacturing industries, both very great and very small,
as well. Into Herald Square--into the red-brick edifice upon the
westerly side of Herald Square and reaching all the way on Broadway from
Thirty-fourth to Thirty-fifth Streets--all of these pour a goodly
portion of their products. In turn, these are poured by the big
red-brick store into the pockets and the homes of its tens of thousands
of patrons.
A mighty business this; and, as we shall presently see, a business made
up of many little businesses. Merchandising, financing, transportation;
each has played its own great part in the bringing of that silk sock
upon your foot or the felt that you wear upon your head. Each has
co-operated; each has correlated its effort. There are few accidents in
modern business. Rule-o'-thumb has stepped out of its back-door. In its
place have come cool calculation, steady planning, scientific
investigation. If modern merchandising has tricks, these are they. And
they are the tricks that win.
In our last chapter we pictured R. H. Macy & Company as a machine of
salesmanship. Now I should like to change the film upon the screen. I
should like to show you Macy's as a machine of buying. Obviously one
cannot sell, without first buying. Buying must at all times precede
selling, while to meet competition and still sell goods at a profit, the
keenest sort of shrewd merchandising must be used in purchasing. Your
buyer must be no less a salesman than he who stands behind the retail
counters and, what is more to the point, he must constantly keep his
finger upon the pulse of the market. Which means, in turn, that he must
not for a day or an hour lose his touch with manufacturing and financial
conditions--to say nothing of the changeable public taste.
Public-domain text, read in full here on John Shaqi.
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