The Royal Mail: Its Curiosities and RomanceHyde, James Wilson
History
The Royal Mail: Its Curiosities and Romance
Hyde, James Wilson
Postal service -- Great Britain
Now it is proper here to observe, that between business or trade in the
ordinary sense, and the administration of a department like the
Post-office, there exists a gulf which forbids all comparison, and
establishes a contrast of the most striking kind. A stranger, were he
taken through the Secretariat of the Post-office at St
Martin's-le-Grand, the brain of the whole Department, could not fail to
be struck by the method which reigns throughout, and the way in which
various subjects coming up for consideration are disposed of in
different branches. In one quarter he would find inquiry going on into
the characters and antecedents of candidates for appointments throughout
the country, and preparations being made for their examination by the
Civil Service Commissioners. In another room would be found officers
exercising judicial functions in regard to cases of misbehaviour
reported from the country-- meting out arrest of pay or dismissal in
accordance with the gravity of the offence in each instance. Then in
other rooms questions as to new buildings, their fittings and furniture,
and the increase of staff when demanded by provincial offices, are
undergoing close examination. Inquiries for missing letters take up
attention in one branch; various other kinds of irregularities are dealt
with in another. The foreign mails branch, the home mails and
parcel-post branch, the telegraph branch, with all their subdivisions of
work, occupy separate rooms, and claim the attention of officers
specially trained to their several duties.
And how does all the correspondence for the Secretary at headquarters
find its way to its proper quarter for treatment? There is a branch
called the Registry, in which every letter or communication of any
importance is registered on receipt--that is, it receives a number, the
name of the writer is indexed, and the subject of his letter recorded.
The number of officers employed in the Registry is 73; and the original
papers passing through the branch in the way stated exceed 320,000
annually. From this branch every morning the papers for treatment are
distributed over the Secretariat, each officer receiving the papers
proper to his duty. Nor does the business of the Registry end here, for
every _case_--each separate set of papers on a subject is called a
_case_--is recorded again whenever sent elsewhere, so that its
destination can be traced. Were this not done, laggard postmasters, or
persons acting from base or interested motives, might find it convenient
not to return the papers, and so by silence _end them_. Sometimes a
single case will go backwards and forwards thirty or forty times, yet
its whole history of travel is recorded. This is the routine which some
people call _red tape_.
Public-domain text, read in full here on John Shaqi.
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