The Survey, Volume 30, Number 3, Apr 19, 1913Various
History
The Survey, Volume 30, Number 3, Apr 19, 1913
Various
Charities -- Periodicals; Social problems -- Periodicals; United States -- Social conditions -- Periodicals
The third example which Mr. Ayres found of the application of
psychological tests to the selection of employes in industry is a series
of tests for telephone operators. These also were conducted by Professor
Munsterberg at Harvard. The American Telephone and Telegraph Company
employs 23,000 operators. Applicants for positions are given a
preliminary training of three months in the company’s schools. During
this time they receive salaries. So many eventually prove unfitted for
the work that more than a third leave within six months. Not only does
this involve financial loss to the company but it is a heavy handicap to
young girls who are trying to fit successfully into the industrial life
of the day.
The object of the tests was to develop methods whereby the unfit girls
could be eliminated before instead of after entering the service. The
girls were examined with reference to memory, attention, general
intelligence, space perception, rapidity of movement, accuracy of
movement, and association. The results showed in general that those who
came out best in the tests were most efficient in practical service,
while those who stood at the foot of the list failed later and left the
company’s employ.
“It seems fair to conclude,” says Mr. Ayres, “that when such tests are
perfected, short examinations of a few minutes each will prevent
thousands of applicants from wasting months of study and training in
preparing for a vocation in which they cannot succeed.”
While these three tests have been used only on actual applicants for
positions, a fourth test has been applied to beginning students in
stenography and typewriting to determine which ones possess the
abilities likely to bring success. This has been worked out under the
direction of Prof. James E. Lough of New York University and consists
chiefly of putting the subject through slight movements with a view to
measuring his ability in habit formation.
In addition to actual tests Mr. Ayres found that experimentation is
going on with regard to other occupations. Munsterberg is experimenting
on tests for marine officers. Ricker of Harvard has constructed
apparatus for testing chauffeurs. Whipple of Cornell has done some work
with tests for motormen. Seashore of Iowa has published a careful study
of tests of the ability of a singer. So far as is known, no work in this
field is being done in Europe.
By the extension and amplification of such means as these Professor
Munsterberg deems it not at all unlikely that we may some day have a
real science of vocational guidance. That there is need for a far more
adequate way of linking up young people to their work in life he has no
doubt. “Society relies instinctively,” he says, “on the hope that the
natural wishes and interests will push every one to the place for which
his dispositions, talents and psychophysical gifts prepare him.” But
this confidence he regards as unfounded. To quote further:
Public-domain text, read in full here on John Shaqi.
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