Hughes, William Morris, 1864-1952; Lloyd George, David, 1863-1945; World War, 1914-1918 -- Economic aspects
"It eez imposseeble."
When the American became insistent all the French salesmen resigned in a
body. This objection was purely temperamental. If there is one thing
above all others that puts a Frenchman into panic it is publicity of his
personal affairs. He believes that the greatest crime in the world is to
be found out, whether in business or in love. There was nothing perhaps
to hide in a biography of his daily work, but it was the wrong tack to
take.
In the same way militant and masterful salesmanship also fails. A man
may be a crack seller in Kansas City, Denver, and all points West, but
he finds to his sorrow that his dynamic process goes straight over the
head of a Frenchman. He refuses to be driven; he wants time for mature
reflection and an opportunity to talk the thing over with his wife.
This irritating attempt to force uncongenial methods on French buyers is
duplicated in a corresponding lack of plain everyday intelligence in
meeting the simplest French requirements.
Indeed, the omissions of Americans are wellnigh incredible. Take the
matter of postage to France. The head of a great French concern made
this statement to me in sober earnestness: "Won't you be good enough to
beg American manufacturers to put their office boys through a course of
instruction in postal rates between Europe and the United States?"
When I asked him the reason he said: "We sometimes get twenty letters
from America in one mail and each comes under a two cent stamp. This has
been going on for years despite our repeated protest about it. Some
months my firm was required to pay from ten to fifteen dollars in excess
postage."
Now the amount of money involved in this transaction is the slightest
feature: it is the chronic laxity and carelessness of the American
business man that gets on the Frenchman's nerve.
Here is another case in point: A well known French firm has been writing
weekly letters for the past eighteen months to a New England factory
trying to persuade the Manager to mark his export cases with a stencil
plate and in ink rather than with a heavy lead pencil, as the latter
marking is almost obliterated by the time the shipment arrives at Havre.
In fact, this French firm went to the extent of sending a stencil and
brush to New England to be used in marking the firm's cases. But the old
pencil habit is too strong and a weekly hunt has to be instituted on the
French docks for odd cases containing valuable consignments of machine
tools. Vexatious delays result. It is just one more nail that the
heedless American manufacturer drives into the coffin of his French
business.
These incidents and many more that I could cite, are merely the
approach, however, to a succession of mistakes that make you wonder if
so-called Yankee enterprise gets stage fright or "cold feet" as soon as
it comes in contact with French commercial possibilities. Let me now
tell the prize story of neglected trade opportunity.
Public-domain text, read in full here on John Shaqi.
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