Miss Jones had had a varied experience. In her first situation--a
suburban shop, where she lived in the house--the hours were from 8.30
a.m. to 9.30 p.m., with the usual additional hours on Saturday. “I
always went straight to bed after my work,” she said, “for there was
only the kitchen to sit in, and one could not go out at that time of
night.” A large second-class shop in a provincial town was not much
better. The hours were from 8.30 a.m. to 8.30 p.m., twenty minutes
being allowed for dinner, and a quarter of an hour for tea. A week’s
holiday was given in summer. The assistants lived in the house; no
talking was allowed at meals; and if, as was not unnatural among a
gathering of young people of both sexes, the place of conversation was
supplied by giggling, the “governor” seated at the head of the table
growled his disapprobation. “Our only amusement was to kick each other
under the table to make one another laugh,” observed Miss Jones; “but
where I am now we talk as much as we like, and enjoy ourselves.” In the
first-named establishment there were many fines, in the house as well
as in the shop. Four girls slept in a bedroom, two in each bed; if the
gas was left lit after a certain hour, the room-mates were all fined
6_d._ a head, innocent and guilty alike.
My informants laid stress upon the time taken up by straightening
the shop after closing hours, an extra burden which is sometimes
unavoidable. In a shop which closed at 6.30 Miss Jones had sometimes
been busy “straightening” gloves (_i.e._ arranging them in their boxes
and sorting the sizes) till 10 o’clock or even later. At sale times
such extra work is frequent. Neither speaker objected to the system of
fines if reasonably administered, but they thought it hard to be fined
for not making a sale when the article demanded was actually not in
stock. About the pressure put upon assistants to effect sales they had
some amusing stories. On one occasion a buyer brought a lady customer
to the counter where Miss Jones was serving, with the request that she
would show her “furniture fringes,” adding in a low tone, “And see that
she gets them.” Miss Jones, who knew that furniture fringes were not in
the shop, was at her wits’ end. “I showed her everything I could think
of,” she said, “and kept her there until I saw the buyer move away,
when I whispered hastily, ‘We _haven’t got_ any furniture fringes,’ and
the lady took her departure. Fortunately the buyer forgot to ask me any
questions afterwards. Another time a lady asked for a kind of beaded
dress front which we did not keep; but because I let her go without
calling up the buyer I was fined 2_s._ 6_d._”
The details here given from personal experience amply bear out what
has been said about the difficulties and disagreeables of a shop
assistant’s life, and they may be multiplied _ad infinitum_ by anyone
who cares to make personal investigation into the subject.
Public-domain text, read in full here on John Shaqi.
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