The American servant is not built for that. One must have great social or physical force to command him. At times he needs literally to be cowed by threats of physical violence. You are paying him? Of course you are. You help do that when you pay your hotel bill or buy your ticket, or make a purchase, but he does not know that. The officials of the companies for whom he works do not appear to know. If they did, I don’t know that they would be able to do anything about it. You can not make a whole people over by issuing a book of rules. Americans are free men; they don’t want to be servants; they have despised the idea for years. I think the early Americans who lived in America after the Revolution--the anti-Tory element--thought that after the war and having won their nationality there was to be an end of servants. I think they associated labor of this kind with slavery, and they thought when England had been defeated all these other things, such as menial service, had been defeated also. Alas, superiority and inferiority have not yet been done away with--wholly. There are the strong and the weak; the passionate and passionless; the hungry and the well-fed. There are those who still think that life is something which can be put into a mold and adjusted to a theory, but I am not one of them. I cannot view life or human nature save as an expression of contraries--in fact, I think that is what life is. I know there can be no sense of heat without cold; no fullness without emptiness; no force without resistance; no anything, in short, without its contrary. Consequently, I cannot see how there can be great men without little ones; wealth without poverty; social movement without willing social assistance. No high without a low, is my idea, and I would have the low be intelligent, efficient, useful, well paid, well looked after. And I would have the high be sane, kindly, considerate, useful, of good report and good-will to all men. Years of abuse and discomfort have made me rather antagonistic to servants, but I felt no reasonable grounds for antagonism here. They were behaving properly. They weren’t staring at me. I didn’t catch them making audible remarks behind my back. They were not descanting unfavorably upon any of my fellow passengers. Things were actually going smoothly and nicely and they seemed rather courteous about it all.